This documentation supports the 21.05 version of BMC Service Level Management. To view an earlier version, select the version from the product version menu.

Using reports and dashboards


BMC Helix ITSM provides a variety of predefined reports to give you quick and easy access to information about your system. If the predefined reports return more information than you need, you can manage the scope of the report using qualifications. Additionally, after installing BMC Helix ITSM: Smart Reporting(Smart Reporting), all onboarded users can access and run out-of-the-box reports that are provided by Smart Reporting.

BIRT reports

Generating reports with BIRT Open link

Helix ITSM: Smart Reporting reports
Viewing out-of-the-box reports Open link

Out-of-the-box BMC Service Level Management reports Open link



Reports and Flashboards in BMC Helix ITSM applications

Using reports and flashboards Open link in BMC Helix ITSM

Using reports, flashboards, and dashboards Open link in Change Management

Using reports and flashboards Open link in Asset Management

Using reports and flashboards Open link in Service Desk

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