This documentation applies to the 8.1 version of Service Desk, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Relating incident requests and problem investigations

By defining and maintaining relationships among records, you can create a more sophisticated overview of the connections and interdependencies among the current problem investigation and additional service issues being tracked by your system.

This topic contains information about:

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Comments