×
 
 
  •  
$helper.renderConfluenceMacro('{bmc-global-announcement:$space.key}')

 

This documentation applies to the 8.1 version of Service Desk, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.
Remedy Service Desk 8.1 ... Using Using BMC Service desk to manage incidents and problems Managing problem investigations Performing the root cause analysis

Recording the root cause analysis in a knowledge article

If  BMC Knowledge Management is installed in your environment, you can create knowledge articles to describe the result of your root cause analysis. This information could be useful to subsequent users who encounter or analyze the same or similar issues and problems. 

For recommendations about using BMC Knowledge Management to capture and share information, see Related topics.

Related topics

Knowledge management recommendations for support staff 

Relating a knowledge article to a BMC Service Desk record

Categorizing documented resolutions

Formatting knowledge article text

Inserting hyperlinks

Inserting images

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Last modified by Bruce Cane on May 06, 2013
knowledge_management task knowledge_article root_cause

Comments

Log in or register to comment.

Recording the root cause
Proposing a structural solution
© Copyright 1996 - 2018 BMC Software, Inc. © Copyright 1996 - 2018 BladeLogic, Inc.
Legal notices

Powered by Atlassian Confluence and Scroll Viewport

© Copyright 2005-2024 BMC Software, Inc. Use of this site signifies your acceptance of BMC’s Terms of Use . BMC, the BMC logo, and other BMC marks are assets of BMC Software, Inc. These trademarks are registered and may be registered in the U.S. and in other countries.