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Recording the root cause analysis in a knowledge article

If  BMC Knowledge Management is installed in your environment, you can create knowledge articles to describe the result of your root cause analysis. This information could be useful to subsequent users who encounter or analyze the same or similar issues and problems. 

For recommendations about using BMC Knowledge Management to capture and share information, see Related topics.

Related topics

Knowledge management recommendations for support staff 

Relating a knowledge article to a BMC Service Desk record

Categorizing documented resolutions

Formatting knowledge article text

Inserting hyperlinks

Inserting images

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