This documentation applies to the 8.1 version of Service Desk, which is in "End of Version Support." You will not be able to leave comments.

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Performing the root cause analysis

The information in this section is for people who fulfill the support role of specialist.

The tasks described by this section are organized according to the stages of the problem management lifecycle as described by the BMC Service Management Process Model.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.