×
 
 
  •  
$helper.renderConfluenceMacro('{bmc-global-announcement:$space.key}')

 

This documentation applies to the 8.1 version of Service Desk, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.
Remedy Service Desk 8.1 ... Using Using BMC Service desk to manage incidents and problems Managing problem investigations

Performing the root cause analysis

The information in this section is for people who fulfill the support role of specialist.

The tasks described by this section are organized according to the stages of the problem management lifecycle as described by the BMC Service Management Process Model.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Last modified by Bruce Cane on Apr 04, 2013
concept root_cause analysis

Comments

Log in or register to comment.

Assigning an investigation to a specialist
Root cause analysis
© Copyright 1996 - 2018 BMC Software, Inc. © Copyright 1996 - 2018 BladeLogic, Inc.
Legal notices

Powered by Atlassian Confluence and Scroll Viewport

© Copyright 2005-2023 BMC Software, Inc. Use of this site signifies your acceptance of BMC’s Terms of Use . BMC, the BMC logo, and other BMC marks are assets of BMC Software, Inc. These trademarks are registered and may be registered in the U.S. and in other countries.