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This documentation applies to the 8.1 version of Service Desk, which is in "End of Version Support." You will not be able to leave comments.

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Remedy Service Desk 8.1 ... Using Using BMC Service desk to manage incidents and problems Managing problem investigations Performing the root cause analysis

Implementing the solution

If you determine that a structural solution to the problem is available, or if you have found a permanent workaround, implement it. After you implement the solution or permanent workaround, record how the solution or permanent workaround was implemented using a work information note on the Work Detail tab (Work Info tab when using the Classic view).


This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Last modified by Bruce Cane on Apr 04, 2013
concept solution implementing solution_implementation

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Proposing a structural solution
Resolving a problem investigation
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