Note

 

This documentation supports the 20.15.01 version of Remedyforce.

To view the latest documentation, click

Knowledge management

You can create and publish knowledge articles to share troubleshooting, how-to, and other information that is commonly required by users in your organization. Users can search these knowledge articles from the Global Search page, Incident form, and Self Service.

The following table provides information about creating and managing knowledge articles in BMC Remedyforce.

Related topics

Creating an approval process

Configuring knowledge articles

Working with records

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