Performing common preconfiguration tasks

As an administrator, you must perform the common preconfiguration tasks that are valid for all the integration technologies that BMC Helix Multi-Cloud Broker supports.

The following table lists the common preconfiguration tasks:

To configure the BMC Helix Multi-Cloud Broker provider in BMC Helix ITSM: Smart IT

1. Log in to Smart IT as an administrator.
2. Click Configuration and select Admin Console Configuration.
3. Click and select Configuration.
4. In the Providers table, ensure that the Multi-Cloud Management pluggable provider is selected.

5. Click Multi-Cloud Management pluggable provider to update the BMC Helix Multi-Cloud Broker provider settings: 

   Field	Action
   mcsm:password	Enter the BMC Helix Innovation Suite tenant administrator password
   mcsm.host	Enter the BMC Helix Innovation Suite server host name provided to you by BMC
   mcsm.protocol	Enter https
   mcsm.username	Enter the BMC Helix Innovation Suite tenant administrator user name
   mcsm.port	Enter 443. Note: For the https protocol, if 443 does not work, enter -1

6. (Optional) If you are a Remedy OnDemand user and if you have changed your password, you need only update the password field.
7. Click Update Settings and the click Reload Providers.
   The following image shows the settings for the Multi-cloud management pluggable provider:
   

For more information about the provider configurations in Smart IT, see Enabling BMC Helix Multi-Cloud Broker for Smart IT .

To configure the BMC Helix Multi-Cloud Broker provider in BMC Helix Digital Workplace

1. Navigate to the BMC Helix Digital Workplace Admin Console and log in as an administrator.
2. Click Configuration and select Multi-Cloud Management pluggable provider from the Providers table.
3. Ensure that the check box for Multi-Cloud Management pluggable provider is selected.
4. Update BMC Helix Multi-Cloud Broker provider settings:
   • Enter the BMC Helix Innovation Suite server details provided to you by BMC.
   • Enter the user name and the password of your tenant administrator account.
   • Save the BMC Helix Multi-Cloud Broker provider settings and click Reload providers.
     If you are a Remedy OnDemand user and if you have changed your password, you only need to update the Password field.
     The following image shows the settings for the Multi-cloud management pluggable provider:
     

For more information about providers, see List of providers .

To configure the third-party application data

You must configure the details of a third-party application in BMC Helix Multi-Cloud Broker so that it can get the required data for field mappings and service association. You add the third-party application organization in BMC Helix Multi-Cloud Broker and then add its details.

To add, view, or update a vendor or primary organization (third-party application)

To add an organization, perform the following steps:

1. Log in to BMC Helix Multi-Cloud Broker.
2. Click Settings .
3. Select Manage Primary Org > Manage Primary Org.
4. On the Manage Primary Organizations page, click Add/Update.
   The link opens Mid Tier.
5. Log in to Mid Tier.
6. To complete the fields to add or update an organization, see Creating companies .

To add the vendor (third-party application) metadata

1. Log in to BMC Helix Multi-Cloud Broker.
2. Click Settings .
3. Select Configure Vendors > Manage Vendor Metadata.
4. On the Map Vendors page, click .

5. Complete the fields as described in the following table:
   

   Field	Action
   Description	Enter a description for the metadata configuration.
   Ticketing Technology Provider	From the list, select the provider for which you are adding the metadata.
   (Optional) Instance Name	Enter the name of the third-party application instance that you are using.
   Add Mapping	After you select the ticketing technology provider, click Add Mapping. BMC Helix Multi-Cloud Broker displays the default values in the Instance URL field and the Display Field Mapping section.
   InstanceURL	If you have clicked Add Mapping, this field is auto-populated.  If required, update the URL.
   Vendor Field Mapping	Do not change the default mappings.
   Display Field Mapping	By default, the basic third-party application fields are mapped in this section. If you want to map additional fields to be displayed in the BMC Helix ITSM UI, add the relevant mappings by clicking .
   Enable Local ITSM Communication	By default, this toggle key is enabled.  If you want to use BMC Helix Integration Service as the underlying integration platform, disable this toggle key.
   Resolve Incident Ticket When Vendor Closes It	By default, this toggle key is enabled so that when a third-party application ticket is closed, the corresponding BMC Helix ITSM ticket is also closed. You can disable the toggle key, if required.
   Integration Platform	Select one of the following values: Jitterbit MuleSoft Integration Service Important: The go-forward scope for BMC Helix Integration Service will be limited to BMC-to-BMC centric integration use cases. For more information, see Product announcements.

Where to go from here

Configuring BMC Helix Multi-Cloud Broker