This documentation supports the 22.1 and consecutive patch versions of BMC Helix Multi-Cloud Broker.

To view an earlier version, select the version from the Product version menu.

Integrating

As an administrator, you can integrate BMC Helix ITSM with various third-party applications to broker, consolidate, and synchronize tickets. You can also synchronize data updates and comments, and map custom fields between the two tickets. With integrations, agents can easily collaborate with each other, get real time updates about the progress of a ticket, and efficiently manage tickets.

The following sections list the third-party applications with which you can integrate BMC Helix ITSM by using an integration technology.

BMC Helix iPaaS, powered by Jitterbit

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Type of integration featureThird-party applicationReference
NotificationAppDynamicsCreating incidents from AppDynamics alerts via BMC Helix iPaaS, powered by Jitterbit
Azure MonitorCreating incidents from Azure Monitor alerts via BMC Helix iPaaS, powered by Jitterbit
DynatraceCreating incidents from Dynatrace problems via BMC Helix iPaaS, powered by Jitterbit
PagerDutySynchronizing BMC Helix ITSM incidents with PagerDuty incidents via BMC Helix iPaaS, powered by Jitterbit
SplunkCreating incidents for Splunk alerts via BMC Helix iPaaS, powered by Jitterbit
SolarWindsCreating incidents from SolarWinds alerts via BMC Helix iPaaS, powered by Jitterbit
xMattersCreating xMatters events for incidents via BMC Helix iPaaS, powered by Jitterbit
DevOps integrationALM OctaneSynchronizing incidents with ALM Octane entities via BMC Helix iPaaS, powered by Jitterbit
ALM OctaneSynchronizing change requests with ALM Octane entities via BMC Helix iPaaS, powered by Jitterbit
Atlassian Jira SoftwareSynchronizing incidents with Jira issues via BMC Helix iPaaS, powered by Jitterbit
Atlassian Jira SoftwareSynchronizing change requests with Jira issues via BMC Helix iPaaS, powered by Jitterbit
Atlassian Jira SoftwareSynchronizing work orders with Jira issues via BMC Helix iPaaS, powered by Jitterbit
Atlassian Jira SoftwareCreating Jira issues from problem records via BMC Helix iPaaS, powered by Jitterbit
Atlassian Jira SoftwareCreating known errors from Jira issues via BMC Helix iPaaS, powered by Jitterbit
Microsoft Azure DevOpsSynchronizing incidents with Azure DevOps work items via BMC Helix iPaaS, powered by Jitterbit
Microsoft Azure DevOpsCreating change requests from Azure DevOps work items via BMC Helix iPaaS, powered by Jitterbit
Jira Service ManagementSynchronizing incidents with Jira Service Management service requests via BMC Helix iPaaS, powered by Jitterbit
Incident brokeringServiceNowSynchronizing BMC Helix ITSM incidents with ServiceNow incidents via BMC Helix iPaaS, powered by Jitterbit
Salesforce Service CloudSynchronizing incidents with Service Cloud cases via BMC Helix iPaaS, powered by Jitterbit
AWS SupportCreating AWS cases from incidents via BMC Helix iPaaS, powered by Jitterbit
SecurityIBM QRadarCreating incidents from IBM QRadar SIEM offenses via BMC Helix iPaaS, powered by Jitterbit
Ticket consolidationSalesforce Service CloudSynchronizing incidents with Service Cloud cases via BMC Helix iPaaS, powered by Jitterbit

BMC Helix iPaaS, powered by MuleSoft

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BMC Helix Integration Service

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Type of integration featureThird-party applicationReference
Alerts and eventsAzure MonitorCreating incidents from Azure Monitor alerts via BMC Helix Integration Service
Truesight Operations ManagementCreating incidents from TrueSight Operations Management events via BMC Helix Integration Service
DevOps integrationAtlassian Jira SoftwareSynchronizing incidents with Jira issues via BMC Helix Integration Service
Atlassian Jira SoftwareSynchronizing change requests with Jira issues via BMC Helix Integration Service
Atlassian Jira SoftwareSynchronizing BMC Helix ITSM work orders with Jira issues by using BMC Helix Integration Service
Atlassian Jira SoftwareCreating Jira issues from problem records via BMC Helix Integration Service
Atlassian Jira SoftwareCreating known errors from Jira issues via BMC Helix Integration Service
Microsoft Azure DevOpsSynchronizing incidents with Azure DevOps work items via BMC Helix Integration Service
Microsoft Azure DevOpsCreating change requests from Azure DevOps work items via BMC Helix Integration Service
Jira Service ManagementSynchronizing incidents with Jira Service Management tickets via BMC Helix Integration Service
Rally SoftwareCreating Rally Software issues from incidents via BMC Helix Integration Service
Incident brokeringSalesforce Service CloudSynchronizing incidents with Service Cloud cases via BMC Helix Integration Service
BMC Helix RemedyforceSynchronizing incidents with BMC Helix Remedyforce tickets via BMC Helix Integration Service
Third-party (vendor) BMC Helix ITSMSynchronizing incidents with vendor BMC Helix ITSM incidents via BMC Helix Integration Service
SecurityIBM QRadarCreating incidents from IBM QRadar SIEM offenses via BMC Helix Integration Service
Ticket consolidationSalesforce Service CloudSynchronizing incidents with Service Cloud cases via BMC Helix Integration Service
BMC Helix RemedyforceSynchronizing incidents with BMC Helix Remedyforce tickets via BMC Helix Integration Service
Third-party (vendor) BMC Helix ITSMSynchronizing incidents with vendor BMC Helix ITSM incidents via BMC Helix Integration Service




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