This documentation supports the 22.1 and consecutive patch versions of BMC Helix Multi-Cloud Broker.

To view an earlier version, select the version from the Product version menu.

Configuring BMC Helix Multi-Cloud Broker

As an administrator, you must configure BMC Helix Multi-Cloud Broker to leverage the supported integration features. The configuration includes tasks like providing the server details, providing service provider details, setting up your systems, and so on. 

The following image shows the tasks that you must perform to configure BMC Helix Multi-Cloud Broker:

Perform preconfiguration tasks

Before you start using BMC Helix Multi-Cloud Broker, you must perform the preconfiguration tasks that help you to set up the product; for example, adding server details, configuring user credentials, and so on.

To get a list of tasks, see Performing preconfiguration tasks.


After you perform the preconfiguration tasks, you can perform the succeeding tasks in any sequence.

Configure services

You can add services to the BMC Helix Multi-Cloud Broker service dashboard and view the health of these services. This helps you analyze the service data, gain insights into the service performance, and take necessary actions on the services.

To learn about adding services, see Setting up the Service Dashboard.

Configure risk assessment

To support the evolving needs of a business, the DevOps and IT change governance teams need to quickly approve the change requests and deploy the changes. However, the teams should also make sure that they evaluate the risks related to a change and deploy the correct changes. To ensure efficient risk evaluation, you can leverage the risk management configurations that BMC Helix Multi-Cloud Broker provides.

To learn more about configuring risk assessment, see Multi-Factor risk assessment for Devops changes.

Configure integration details

After you've performed the preconfiguration tasks, you start configuring the integrations. 

Select the integration features

BMC Helix Multi-Cloud Broker groups integrations with third-party applications under integration features based on the functionality, as shown in the following image:

You select the integration features that you want to implement and complete the tasks as displayed in the Quick Configuration Guide.

Filter criteria

You can specify multiple filter criteria based on which BMC Helix Multi-Cloud Broker fetches the BMC Helix ITSM tickets.


Refer to the following video that shows a basic example of how filter criteria works:

Configure and enable integration templates

To enable an integration between BMC Helix ITSM and third-party applications, you can use BMC Helix iPaaS, powered by Jitterbit, BMC Helix iPaaS, powered by MuleSoft, or BMC Helix Integration Service as the underlying integration technology.

After you select the integration technology, you configure the following components that help you connect applications and transfer data between them:

ComponentComponent nameDescription

ConnectorHelps connect the integration technology you select with an external database.

Variable/propertyHelps to store your system details; for example, instance URL, credentials, authentication mechanism.

(Optional) Field mappings

Helps you to display data from one application to another application; for example, ticket status, ticket priority, and assignee.

Important: Out of the box, integration templates provide basic field mappings that help you implement the integrations. However, you can update the out-of-the-box mappings and also map custom fields for some integrations.

To learn more about the technologies and their components, see Leveraging integration technologies to integrate BMC Helix ITSM and third-party applications.

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