Remedy is now BMC Helix Innovation Suite and BMC Helix ITSM
For the latest releases, go to BMC Helix IT Service Management documentation.
Remedy IT Service Management documentation AMIGO Program
The BMC Assisted MIGration Operation is a program designed to assist customers with the planning of product upgrades to a newer version – “Success through proper planning”. This program is offered to BMC customers currently subscribed to BMC Customer Support.
BMC will provide collateral containing upgrade best practices compiled by experts in BMC Support and R&D. You can leverage this information to create your upgrade plan. Upgrade experts in BMC Customer Support will review your plan and offer advice to help ensure your success.
The AMIGO program is available for the products listed below. The links have specific details for each of the listed products (requires a BMC Support Central login).
BMC Remedy ITSM Suite – Article 000011571
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NOTE: The AMIGO Program provides help planning your upgrade. It does not provide expedited resolution for technical issues encountered during the upgrade process, nor is it a substitute for a Professional Services engagement.
If you desire assistance with the execution of your upgrade plan, please contact your BMC Account Manager for help engaging BMC Professional Services.