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This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.
Remedy IT Service Management Suite 8.1 ... Configuring after installation Configuring BMC Remedy ITSM Process Designer

Managing notifications in Process Designer

You can create notifications in Process Designer that are sent on creation, warning, or violation of the request SLA or task OLA. The notifications for request SLA are managed from the SLA Configuration window. Whereas, the notifications for task OLA are managed from the OLA Configuration window.

You can perform the following:

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Last modified by Jharna Adwani on Mar 01, 2013
concept notifications

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Modifying a request SLA
Creating a notification
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