This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

BMC Remedy ITSM Suite Preconfigured Stack version 8.1.00 known issues

Review the following issues and workarounds before using the BMC Remedy ITSM Suite Preconfigured Stack installer.

Category / component

Issue ID

Description

CI promotion / BMC Atrium CMDB

None

While promoting configuration items (CIs), the following error might be issued:

Promotion of Sandbox Changes has Failed - Failed while doing promotion

You can ignore this message because the CIs are promoted.

Installation / BMC Remedy AR System

SW00395508

The BMC Remedy ITSM Suite Preconfigured Stack supports server group installation. However, the second or third BMC Remedy ITSM Suite Preconfigured Stack installation may fail if a local database is used due to memory or resource constraints.

Workaround: BMC recommends using a remote database for server group installation.

Installation / BMC Analytics for BSM

SW00364495

You might see the "Analytics" link with BMC Remedy User, but Analytics is not part of the BMC Remedy ITSM Suite Preconfigured Stack.

Installation / BMC Remedy Mid Tier

None

The BMC Remedy Mid Tier might take more time to build the preload cache. During this time, the CPU and memory are fully utilized.

Installation / Silent installation

SW00366548

When installing a remote database with the silent install, the local drive is being validated instead of the remote drive for the database.

Installation / Apache Tomcat

SW00366414

When you install BMC Remedy Mid Tier with Apache Tomcat as a network user and then select Configure Tomcat from the Start menu, the following error message is displayed:

"Application System Error" - Access is denied - unable to Open the Service tomcat6

Installation /Tomcat

SW00365304

The Tomcat folder path input is not validated.

Workaround: Enter a valid folder path on a drive which exists.

Installation / Maintenance Tool

SW00389413

The Maintenance tool of BMC Remedy ITSM Preconfigured Stack Installer does not display the Health Check tab.

Workaround: You can use the Health Check tab of individual products like BMC Remedy AR System, BMC Remedy IT Service Management, and so on. For more information, see the respective product documentation.

Uninstallation

SW00371490

Partial BMC Remedy ITSM Preconfigured Stack uninstallation is not supported.

Was this page helpful? Yes No Submitting... Thank you

Comments