BMC Remedy ITSM Suite Preconfigured Stack version 8.1.00 known issues
Review the following issues and workarounds before using the BMC Remedy ITSM Suite Preconfigured Stack installer.
Category / component |
Issue ID |
Description |
---|---|---|
CI promotion / BMC Atrium CMDB |
None |
While promoting configuration items (CIs), the following error might be issued: |
Installation / BMC Remedy AR System |
SW00395508 |
The BMC Remedy ITSM Suite Preconfigured Stack supports server group installation. However, the second or third BMC Remedy ITSM Suite Preconfigured Stack installation may fail if a local database is used due to memory or resource constraints. |
Installation / BMC Analytics for BSM |
SW00364495 |
You might see the "Analytics" link with BMC Remedy User, but Analytics is not part of the BMC Remedy ITSM Suite Preconfigured Stack. |
Installation / BMC Remedy Mid Tier |
None |
The BMC Remedy Mid Tier might take more time to build the preload cache. During this time, the CPU and memory are fully utilized. |
Installation / Silent installation |
SW00366548 |
When installing a remote database with the silent install, the local drive is being validated instead of the remote drive for the database. |
Installation / Apache Tomcat |
SW00366414 |
When you install BMC Remedy Mid Tier with Apache Tomcat as a network user and then select Configure Tomcat from the Start menu, the following error message is displayed: |
Installation /Tomcat |
SW00365304 |
The Tomcat folder path input is not validated. |
Installation / Maintenance Tool |
SW00389413 |
The Maintenance tool of BMC Remedy ITSM Preconfigured Stack Installer does not display the Health Check tab. |
Uninstallation |
SW00371490 |
Partial BMC Remedy ITSM Preconfigured Stack uninstallation is not supported. |
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