This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

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BMC Remedy ITSM Suite Preconfigured Stack version 8.1.00 known issues

Review the following issues and workarounds before using the BMC Remedy ITSM Suite Preconfigured Stack installer.

Category / component

Issue ID


CI promotion / BMC Atrium CMDB


While promoting configuration items (CIs), the following error might be issued:

Promotion of Sandbox Changes has Failed - Failed while doing promotion

You can ignore this message because the CIs are promoted.

Installation / BMC Remedy AR System


The BMC Remedy ITSM Suite Preconfigured Stack supports server group installation. However, the second or third BMC Remedy ITSM Suite Preconfigured Stack installation may fail if a local database is used due to memory or resource constraints.

Workaround: BMC recommends using a remote database for server group installation.

Installation / BMC Analytics for BSM


You might see the "Analytics" link with BMC Remedy User, but Analytics is not part of the BMC Remedy ITSM Suite Preconfigured Stack.

Installation / BMC Remedy Mid Tier


The BMC Remedy Mid Tier might take more time to build the preload cache. During this time, the CPU and memory are fully utilized.

Installation / Silent installation


When installing a remote database with the silent install, the local drive is being validated instead of the remote drive for the database.

Installation / Apache Tomcat


When you install BMC Remedy Mid Tier with Apache Tomcat as a network user and then select Configure Tomcat from the Start menu, the following error message is displayed:

"Application System Error" - Access is denied - unable to Open the Service tomcat6

Installation /Tomcat


The Tomcat folder path input is not validated.

Workaround: Enter a valid folder path on a drive which exists.

Installation / Maintenance Tool


The Maintenance tool of BMC Remedy ITSM Preconfigured Stack Installer does not display the Health Check tab.

Workaround: You can use the Health Check tab of individual products like BMC Remedy AR System, BMC Remedy IT Service Management, and so on. For more information, see the respective product documentation.



Partial BMC Remedy ITSM Preconfigured Stack uninstallation is not supported.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.