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This documentation supports the 21.05 version of BMC Helix ITSM. To view an earlier version, select the version from the Product version menu.

BMC Helix ITSM 21.05 Troubleshooting

Working with logs

You can use the logging capabilities of BMC Helix ITSMto help troubleshoot issues locally or in conjunction with BMC Customer Support. It contains the following topics:

Viewing and using contents of the logs

Collecting diagnostics in a zip file

Viewing the Log Zipper output file

Viewing contents of the logs

Troubleshooting AR Server and components issues

For issues specifically with escalations, setting logging levels for approval server, and debugging logging issues with Email Engine, see:

Working with logs Open link




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Last modified by Dhanya Menon on Sep 27, 2023
troubleshooting logs errors

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Viewing the Log Zipper output file
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