This documentation supports the 21.05 version of BMC Helix ITSM. To view an earlier version, select the version from the Product version menu.

BMC Helix ITSM Maintenance tool

The ITSM Maintenance tool is a common product diagnostic utility that is included when you install any of the BMC Helix ITSM core applications (BMC Helix ITSM: Asset Management, BMC Helix ITSM: Change Management, and BMC Helix ITSM: Service Desk). To simplify operations such as logging and performing health checks, the BMC Helix ITSM Maintenance tool runs on the designated AR System Server.

Collect and view logs

The ITSM Maintenance tool provides access to installation and uninstallation logs. Each time that you run the installer or uninstaller, a log file is created or appended to an existing log file. You can view the log file from a log viewer, which you launch from the BMC ITSM Maintenance tool.

The log viewer is a graphical presentation of the log files. Each installer log session is displayed as a tab. The tab's name includes a time stamp of the installer run. The tab displays the contents of the log file, with errors highlighted in red and warnings highlighted in yellow. Entries are presented in a table format that you can sort.

See Working with logs for more information.

Perform a health check

You can use the Health Check tab in the BMC Helix ITSM Maintenance tool to run a postinstallation health check on your files.

The health check uses a bill of materials (BOM) file from each BMC Helix ITSM application to verify that the application forms and workflows that you chose  were installed properly. The health check reports on any parts of the application that are broken.

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