This documentation supports the 23.3 version of BMC Helix Innovation Suite (AR System and BMC Helix Innovation Studio).

To view an earlier version, select the version from the Product version menu.

Mapping knowledge permissions from BMC applications to BMC Helix Knowledge Management by ComAround

As an administrator, map the knowledge permissions from BMC Helix ITSM or BMC Helix Business Workflows to BMC Helix Knowledge Management by ComAround in the BMC Helix Innovation Studio UI. As a result, users will have access to articles in BMC Helix Knowledge Management by ComAround based on their knowledge permissions as defined in BMC Helix ITSM or BMC Helix Business Workflows.

Related topics

Configuring BMC Helix Knowledge Management by ComAround in BMC Helix ITSM Open link in BMC Helix ITSM documentation

Selecting a knowledge base for BMC Helix Business Workflows Open link in BMC Helix Business Workflows documentation 

Important

You cannot map specific knowledge permissions from BMC Helix Digital Workplace Advanced or BMC Helix Virtual Agent to BMC Helix Knowledge Management by ComAround. However, you can map companies to which users belong in BMC Helix Digital Workplace Advanced or BMC Helix Virtual Agent to BMC Helix Knowledge Management by ComAround. For more information about how access permissions are defined for BMC Helix Digital Workplace Advanced or BMC Helix Virtual Agent users, see Permission mapping overview for BMC Helix Knowledge Management by ComAround.

After you configure BMC Helix Knowledge Management by ComAround as a knowledge provider, your BMC application can leverage the full potential of BMC Helix Knowledge Management by ComAround. For more information about the benefits of BMC Helix Knowledge Management by ComAround, see Configuring BMC Helix Knowledge Management by ComAround as a knowledge provider.

The following sections provide information about how permissions are mapped from BMC applications to BMC Helix Knowledge Management by ComAround:

ActionReference

Learn how knowledge permissions are defined in BMC applications and BMC Helix Knowledge Management by ComAround. Understand how the mapping process works. 

Permission mapping overview for BMC Helix Knowledge Management by ComAround

Learn how knowledge permissions and user roles are mapped from BMC Helix ITSM to BMC Helix Knowledge Management by ComAround. 

Knowledge permissions and roles mapping from BMC Helix ITSM to BMC Helix Knowledge Management by ComAround

Learn how knowledge permissions and user roles are mapped from BMC Helix Business Workflows to BMC Helix Knowledge Management by ComAround. 

Knowledge permissions and roles mapping from BMC Helix Business Workflows to BMC Helix Knowledge Management by ComAround

Review best practices for defining knowledge permissions in BMC Helix Knowledge Management by ComAround.

Best practices for defining knowledge permissions in BMC Helix Knowledge Management by ComAround

Map permission groups from your BMC application to user groups in BMC Helix Knowledge Management by ComAround.

Defining permission mappings for BMC Helix Knowledge Management by ComAround
Remove the defined mapping.Removing permission mappings defined for BMC Helix Knowledge Management by ComAround
Learn about limitations related to mapping knowledge permissions.Limitations related to mapping permissions between BMC applications and BMC Helix Knowledge Management by ComAround
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