Enabling services

Use the information in this section to know how you can use the BMC Helix Innovation Suite services and libraries to customize your applications.

See the following tables for the actions you need to perform inBMC Helix Innovation Studio and AR System to enable the services.

Related topic

Accessing-and-navigating-the-AR-System-Administration-Console

Enabling services in BMC Helix Innovation Suite

The following table lists the actions you need to perform to enable services in BMC Helix Innovation Studio:

Action

Reference

Extend your application to include an approval mechanism that facilitates the end-to-end execution of events from when a user requests until the request is addressed—either approved, rejected, or canceled.

Configure the Approval Serverand set up the approval process.

Configure Full Text Searchso that users can search for data more quickly and efficiently.

Integrate BMC Helix Innovation Studio with external e-signature service providers, such as Adobe Acrobat Sign and DocuSign to request e-signing of documents from your BMC Helix Innovation Studio applications.

Configure cognitive insights as an alternative to Full Text Search(FTS).

Configure Email Engineand enable users to interact with AR System through email.

Automate your application workflow tasks, such as assignment and categorization, and use the cognitive service

Enable your application to use the cognitive summarization service.

Integrate an application with third-party systems by using connectors without having to perform any changes to the application code.

Leverage Robotic Process Automation (RPA) and third-party systems to automate any task or a manual flow within your application.

The following table lists the actions you need to perform to enable services in AR System:

Action

Reference

Integrate with RESTful services in a codeless way.

Leverage data residing outside BMC Helix Innovation Studio to appear in BMC Helix Innovation Studio as local record instances.

Integrate the Assignment Engine into an application and configure the Assignment Engine server settings.

(On-premises) Configure Distributed Server Option(DSO) and set up DSO to synchronize data across multiple AR Systemservers.

Define periods of availability and unavailability, workdays, and holidays to define business schedules.

Configure the Flashboardsso that users can view data through graphs.

Configure reports so that users can run and view reports.

Set up Twitter accounts and RSS feeds so that users can receive alerts through Twitter and consume RSS feeds.

Register users for alerts.