4.7.01: Service Pack 1
This topic contains information about fixes and updates in this service pack and provides instructions for downloading and installing the service pack.
For information about issues corrected in this release, see Known and corrected issues.
The following table contains new features and enhancements in version 4.7.01 of BMC HR Case Management:
|New data cleanup utility
|A new utility available on BMC Remedy Action Request System enables HR users with Standard Master permissions to delete data from specified forms in bulk.
|Enhanced advanced search
The advanced search options include new search fields:
Users can search for cases, tasks, and solutions by typing the keywords from summary of a record.
|Navigating the home page
|Search by Employee ID
Starting from version 4.7.01, this ID can be used when searching for people records:
|Adding people records
|Enhanced notifications logic
New notification templates for end users and for HR agents are available in the Notifications Templates section of the System Settings console.
|Configuring notification templates
|Enhanced journal configuration logic for cases and solutions
|New journal templates are available in the Journal Templates section of the System Settings console.
|Additional notification messages types for HR agents
|New categories of messages in the Messages console: Journal Entry, Task Update, and Case Update.
|Updated accessibility of cases
|Currently, all HR agents by default have access to all cases unless cases are locked. A locked case can be accessed by HR agents, specified on the Access tab of a Case form.
|Modifying case access
|Updated life cycle workflow for cases
In the previous versions, cases could have one of the following final statuses: Closed, Cancelled, or Resolved.
Starting from version 4.7.01, this logic was simplified. The final status for cases is Closed. Cases are automatically closed in 14 days after they are canceled or resolved.
|Case life cycle workflow
|Updated Receive Notifications option in a Case form
|Starting from version 4.7.01, the Receive Notifications option is moved to the Request Details tab, displayed by default when a Case form is opened. In the previous versions, it was available on the Case Login tab.
|Adding Case Login details for users
|New Manager Login ID field in the People form
An additional field Manager Login ID is added on the Manager Details tab of a People form to allow Administrators to exploit the capabilities of the parent child approval rules within BMC approval engine.
|Adding people details
Downloading the service pack
For download instructions, see Downloading the installation files.
Installing the service pack
Use the product installer for the service pack and follow the instructions in Installing.