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4.7.01: Service Pack 1

This topic contains information about fixes and updates in this service pack and provides instructions for downloading and installing the service pack.


For information about issues corrected in this release, see Known and corrected issues.


The following table contains new features and enhancements in version 4.7.01 of BMC HR Case Management:

FeatureDescriptionReference topic
New data cleanup utilityA new utility available on BMC Remedy Action Request System enables HR users with Standard Master permissions to delete data from specified forms in bulk.

Cleaning up transaction forms

Enhanced advanced search

The advanced search options include new search fields:

  • Summary and Description fields in the Cases console
  • Task Summary field in the Tasks console
  • Solution Summary field in the Solutions console.

Users can search for cases, tasks, and solutions by typing the keywords from summary of a record.

Navigating the home page
Search by Employee ID

Starting from version 4.7.01, this ID can be used when searching for people records:

    • In a Case form: In the Requestor and the On Behalf Of user fields
    • In a Solution form: In the Owner field
Adding people records
Enhanced notifications logic

New notification templates for end users and for HR agents are available in the Notifications Templates section of the System Settings console.

Configuring notification templates
Enhanced journal configuration logic for cases and solutionsNew journal templates are available in the Journal Templates section of the System Settings console.
Additional notification messages types for HR agentsNew categories of messages in the Messages console: Journal Entry, Task Update, and Case Update.Notification messages
Updated accessibility of casesCurrently, all HR agents by default have access to all cases unless cases are locked. A locked case can be accessed by HR agents, specified on the Access tab of a Case form.Modifying case access
Updated life cycle workflow for cases

In the previous versions, cases could have one of the following final statuses: Closed, Cancelled, or Resolved.

Starting from version 4.7.01, this logic was simplified. The final status for cases is Closed. Cases are automatically closed in 14 days after they are canceled or resolved.

Case life cycle workflow  
Updated Receive Notifications option in a Case formStarting from version 4.7.01, the Receive Notifications option is moved to the Request Details tab, displayed by default when a Case form is opened. In the previous versions, it was available on the Case Login tab.Adding Case Login details for users
New Manager Login ID field in the People form

An additional field Manager Login ID is added on the Manager Details tab of a People form to allow Administrators to exploit the capabilities of the parent child approval rules within BMC approval engine.

Adding people details
Related topics

Downloading the installation files

Known and corrected issues

Related products

BMC Remedy Action Request System 9.1 Open link

BMC Remedy IT Service Management 9.1 Open link

BMC MyIT 3.2 Open link

BMC MyIT 3.3 Open link

BMC MyIT Service Broker 3.2 Open link

BMC MyIT Service Broker 3.3 Open link

Downloading the service pack

For download instructions, see Downloading the installation files.

Installing the service pack

Use the product installer for the service pack and follow the instructions in Installing.

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