BMC Helix Virtual Agent 22.1
- BMC Helix Virtual Agent 22.1
- BMC Helix Virtual Agent 21.3
- BMC Helix Virtual Agent 21.05
- BMC Helix Virtual Agent 21.02
Learn what’s new or changed for BMC Helix Virtual Agent 22.1, including new features, urgent issues, documentation updates, and fixes or patches.
Tip
To stay informed of changes to this list, click the
icon on the top of this page.The following updates have been added since the release of the product:
Date | Summary | Reference |
---|---|---|
August 11, | 22.1 enhancements and patches | |
July 28, 2023 | 22.1 enhancements and patches | |
June 7, 2023 | 22.1 enhancements and patches | |
March 24, 2023 | This patch includes the following enhancements:
| 22.1 enhancements and patches |
January 13, 2023 | This patch includes the following enhancements:
| 22.1 enhancements and patches |
November 2, 2022 | Issues that were fixed in this patch and issues that remain open | 22.1 enhancements and patches |
October 10. 2022 | Issues that were fixed in this patch and issues that remain open | 22.1 enhancements and patches |
September 2, 2022 | This patch includes the following enhancement:
| 22.1 enhancements and patches |
July 29, 2022 | BMC Helix Virtual Agent includes the following enhancements:
| 22.1 enhancements and patches |
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Submitting service requests or searching knowledge articles End users search knowledge articles and submit service requests from chatbot.
Using live chat to escalate issues to support agents End users can use live chats to escalate their requests to support agents. |
Planning and deploying chatbots Before implementing chatbot, plan and identify the use cases that you want to address by using chatbots. |
As an administrator, set up integrations with other BMC products or third-party software.
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As an administrator, change the branding of BMC Helix Virtual Agent, configure the chatbot channels and knowledge search providers, and view the chatbot usage reports. |
Videos
The following list displays the topics that contain videos that supplement or replace the text-based documentation:
Frequently asked questions
This section provides answers to frequently asked questions about BMC Helix Virtual Agent.
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