Phased rollout


This version is currently available to SaaS customers only. It will be available to on-premises customers soon.

21.05 patches

Review the fixes and updates in patches to BMC Helix Virtual Agent 21.05 that might impact your users.

Available patch

Patch versionDefect fixesUpdates
21.05.03Known and corrected issuesUpdate in 21.05.03
21.05.01Known and corrected issuesNone

Update in 21.05.03

Support for Slack Enterprise Grid

Use Slack Enterprise Grid to create unlimited workspaces that replicate the way your company is structured.

For more information about how to leverage Slack Enterprise Grid in BMC Helix Virtual Agent, see Enabling Slack in a chatbot application

Learn more about  Slack Enterprise Grid Open link  in the Slack documentation.

SaaS application patching

BMC applies patches during  Maintenance windows Open link .

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