This documentation supports an earlier version of BMC Helix Operations Management.

To view the documentation for the latest version, select 23.3 from the Product version picker.

Release notes and notices
updated 15 Mar

Learn what’s new or changed for  BMC Helix Operations Management including new features, urgent issues, documentation updates, and fixes or patches.


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March 14, 2023

Updates available in this release:

  • Audit the user activities performed on alarm policies
  • Use rotating API keys for secure data streaming
  • Perform conditional event enrichment based on the time frame status
  • Store large values in event slots
  • Specify a dynamic delay in time-based policies
  • Copy event details from the events view
  • Filter attributes to limit data collection

23.1 enhancements and patches

February 6, 2023

Updates available in this release:

  • Eliminate manual payload creation for event ingestion
  • Navigate securely to the Event Details page
  • View an event timestamp in a specific date format

23.1 enhancements and patches

January 12, 2023

Updates available in this release:

  • Replicate policy configurations across classes
  • Configure a schedule for event policies
  • Reduce event noise with event closure
  • View notes for alarm event closure
  • Simplified service blueprint creation process
  • View propagated health score for services
  • REST API for deleting custom event slots

23.1 enhancements and patches

December 09, 2022

Updates available in this release:

  • Specify local variables in advanced enrichment policies
  • Change an event class without deleting event policy configurations
  • View consolidated insights summary
  • View CIs of same kind as a group node in the topology map
  • Advanced filters for viewing Situations
  • REST API for deleting event slots in a custom class
  • REST API for running PSL commands on multiple PATROL Agents

22.4 enhancements and patches

November 14, 2022

Updates available in this release:

  • Discover insights for incidents from services
  • View child services associated with a parent service

22.4 enhancements and patches

October 10, 2022

Updates available in this release:

  • Associate specific node kinds to an event
  • Set limits for event processing
  • View alarms for PATROL Agents
  • Reduce noise from the events received from BMC Helix Intelligent Integrations
  • View Service Insights for events
  • Probable cause isolation enhancements
  • Updates to the REST API topic titles in the documentation

22.4 enhancements and patches

Related release notes

Enhancements and patches Open link

Collecting data


As an administrator, identify and collect data that you want to monitor.

Monitoring events and reducing event noise


As an operator, monitor and manage events.

As an administrator, set up event policies to reduce event noise.

Detecting anomalies


As an administrator, set up alarm and variate policies to detect anomalies and eliminate false positives.

Managing maintenance windows


As an administrator, set up blackout policies to manage maintenance windows.

Setting up access control


As an administrator, set up role-based access control and data-level access control.

Policy, event data, and metric data management endpoints in the REST API


As an administrator or developer, use REST API endpoints to manage policies and event data.



As an administrator, use BMC Helix Operations Management to integrate with several products for event and incident management.

PDFs and videos


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