This documentation supports an earlier version of BMC Helix Operations Management.

To view the documentation for the latest version, select 23.2 from the Product version picker.

Release notes and notices
updated 12 Aug

Learn what’s new or changed for  BMC Helix Operations Management including new features, urgent issues, documentation updates, and fixes or patches.


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August 11, 2022

Updates available in this release:

  • Modify event slot values from the BMC Helix Operations Management console
  • Improve the readability of event details
  • Add extended attributes to CI Kinds (Node kinds)
  • Perform actions from the Situation details page
  • Enhancements in the Services and service details pages

22.3 enhancements and patches

July 13, 2022

Updates available in this release:

  • Enrich the host name through refinement policies
  • Use the deduplication policy to close PATROL events
  • Create custom classes by using slot names of the parent class
  • Create alarms for multiple instances in a single policy
  • Customize columns on the service details and Situation details pages
  • View the event class for a service
  • Use BMC Helix Monitor Agent to collect data

22.3 enhancements and patches

Related release notes

Enhancements and patches Open link

Collecting data


As an administrator, identify and collect data that you want to monitor.

Monitoring events and reducing event noise


As an operator, monitor and manage events.

As an administrator, set up event policies to reduce event noise.

Detecting anomalies


As an administrator, set up alarm and variate policies to detect anomalies and eliminate false positives.

Managing maintenance windows


As an administrator, set up blackout policies to manage maintenance windows.

Setting up access control


As an administrator, set up role-based access control and data-level access control.

Managing policies, event data, and metric data with REST APIs


As an administrator or developer, use REST API endpoints to manage policies and event data.



As an administrator, integrate with BMC Helix IT Service Management  for Proactive Service Resolution (PSR).

PDFs and videos


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