BMC Helix Intelligent Automation is an automation aggregator that enables organizations to connect with automation tools of their choice and define policies to trigger remediation actions. It acts as an automation broker for connecting with third-party automation tools, listens to the incoming events from data sources such as BMC Helix Operations Management and BMC Helix AIOps and enables creation of event-driven automation policies to remediate events. 

Release notes and notices
updated 15 May

Learn what’s new or changed for BMC Helix Intelligent Automation including new features, urgent issues, and documentation updates.


To stay informed of changes to this list, click the  icon on the top of this page.

May 15, 2024
Reduce incident noise by using Proactive Service Resolution for ML-based situations
24.2.01 enhancements and patches
April 10, 2024
Ability to recreate BMC Helix ITSM webhooks with tenant URLs for Proactive Service Resolution and Blackout Policy solutions.
24.2 enhancements and patches
Feb 8, 2024
Documentation enhancements: Use cases for remediation.
24.1.01 enhancements and patches
Jan 10, 2023
Email notification for disconnected on-premises connectors. 
24.1 enhancements and patches

Related release notes

The following links provide updates about the products that BMC Helix Intelligent Automation connects with:

  • BMC Helix AIOps release notes Open link
  • BMC Helix Continuous Optimization release notes Open link
  • BMC Helix Dashboards Open link
  • BMC Helix Operations Management release notes Open link
  • BMC Helix Portal release notes Open link


Ready-made PDFs are available on the PDFs and videos page. You can also create a custom PDF.

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what you want to export:
    • Only this page to export the current page
    • This page and its children to export a set of pages
    For example, selecting This page and its children from the home page exports the entire space to PDF.

Viewing automation requests


View the incoming requests for automations from BMC Helix AIOps.

Viewing policies in BMC Helix Dashboards


View the statistics about the successful and failed automation policy runs and top 10 automation policies in your environment.

Connecting with automation tools


Configure any connector from the available out-of-the-box connectors to be able to create automation policies.

Managing automation policies


Create automation policies to automate any recurring tasks based on the events received from BMC Helix Operations Management or BMC Helix AIOps.

[Enabling Proactive Service Resolution]


Configure the solution to automatically create TMF-compliant trouble tickets or incidents for critical events in the supported Trouble Ticket Management or IT Service Management systems. 

Enabling the solution for blackout policies


Configure the solution to automatically create blackout policies in BMC Helix Operations Management based on a change request.

Product trials

Product trials



Knowledge Base

Knowledge Base



PDFs and videos


Get a list of all the videos and a PDF version of the BMC Helix Intelligent Automation documentation.



Find answers to the most frequently asked questions about BMC Helix Intelligent Automation.

Related spaces


See the documentation of products related to  BMC Helix Intelligent Automation.

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