22.3 enhancements and patches

Review the BMC Helix Dashboards 22.3 enhancements and patches for features that will benefit your organization and to understand changes that might impact your users.

BMC applies upgrades as described in the  BMC Helix Upgrade policy . BMC applies upgrades and patches during  Maintenance windows .



22.3.01


View drill-through dashboards for service request details

In the BMC Helix Digital Workplace(DWP) Request Overview dashboard, view service request information by navigating to the drill-through dashboards. The drill-though dashboards are available for service requests in the following panels:

  • Top 10 Requested Categories
  • Top 10 Requested Services
  • Top 10 Sites

For more information, see DWP Request Overview dashboard.


View the Request information panel in the Printable DWP Request Details dashboard

In the Printable DWP Request Details dashboard, use the Request information panel to see the following service request information:

  • Request ID
  • Order ID
  • Summary
  • Requesting User ID
  • Collaborator ID

For more information, see Printable DWP Request Details.


Customize the home page of BMC Helix Dashboards

A tenant administrator can rebrand the home page of BMC Helix Dashboards to display a custom logo, text, and videos. For more information, see Rebranding BMC Helix Dashboards for your company.


View the number of rejected automation runs

The BMC Helix Intelligent Automation Value dashboard displays the number of automation runs that were rejected. For more details, see BMC Helix Intelligent Automation Value dashboard


22.3.00



The following video (2.48) provides an overview of the features added to BMC Helix Dashboards 22.3 release:



Use calculated fields to filter data in dashboards

Use calculated fields to filter data in your dashboards. You can import the calculated field's query into the dashboards to create filters.

For more information, see Service Management query.

https://youtu.be/UgEZzcgQSBM


 https://youtu.be/pFgeC-60gOM

Manage and monitor scheduled reports

Use the administrative console to manage and monitor the scheduled reports in one place. In the console, you can check the details of the report, the creator, the last run, the next run, and so on.

For more information, see Scheduling reports for automatic distribution.


Filter column data by using the Service Management query

By using the Where and Having parameters of the Service Management query, filter data in a specific column in dashboards. You can import the calculated fields into these parameters to filter the data of a specific column in your dashboard.

For more information, see Service Management query.


Create dashboards by using advanced functions

Use the following out-of-the-box functions to create dashboards with advanced functions:

  • Accumulative percentage
  • Percentage against column
  • Percentage change against column
  • Delta from last N

For more information, see Creating dashboards with advanced functions.


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