Setting up and going live

BMC Helix AIOps helps your organization to monitor system health, reduce event noise, perform root cause isolation for impacted services, and boost remediation opportunities. It leverages machine learning and the automation analytics of your integrated environments. After your subscription is activated, the tenant administrator performs the following tasks:

Related topic

BMC Helix Subscriber Information Open link

BMC Helix AIOps overview


Register with BMC and activate BMC Helix Portal.

  1. Complete the BMC registration process. You receive an activation email that contains a link to activate your account and the tenant administrator user name. Click the link and set the tenant administrator password. The tenant administrator is the first user who logs on to the product. This link for setting the password remains active for 120 hours only, after which it expires.
  2. Log on to BMC Helix Portal by using the tenant administrator user name and product URL received in the activation email.


    The email ID specified during registration is used by BMC SaaS Operations team for all communication. Later, if you want to designate any other user as the first user, contact BMC SaaS Operations team.

    If you registered for free trial, note that free trial remains active for 14 days only. During the trial, you get unrestricted access to all the capabilities available with the integrated products and common services.

    To extend the trial, to reactivate the trial after expiry, or for any other queries, contact BMC Support.

  3. For logging into BMC Helix AIOps,  click the BMC Helix Service Monitoring tile to launch theBMC Helix AIOps console.

BMC Helix services lifecycle Open link

BMC Helix Operations Management service Open link

BMC Customer Support Open link


Provide consent for data collection.

When you log in for the first time as a tenant administrator, provide your consent for data collection in the Allow data collection for product improvement dialog box. By default, the data collection settings are disabled for a tenant administrator.

To provide your consent for data collection for all the users:

    1. To enable data collection for performance and product improvement, select Enable data collection for performance and product improvement.
    2. To enable data collection for marketing and outreach, select Enable data collection for marketing and outreach.

      • To understand the types of data that are collected, expand Click for examples of the types of data we collect for performance and product improvement.
      •  To understand the ways in which the collected data is used, expand Click for examples of ways data may be used for marketing and outreach.

    3. (Optional) To enable data collection for your account, select Turn on data collection for my account for either performance and product improvement or for marketing and outreach or for both.
    4. Click Agree and submit

You can modify your consent for data collection at any time. For more information, see Modifying consent for data collection. Open link

Consent at user level 

If the tenant administrator has consented to data collection, the user will receive a notification.

Users can modify their consent for data collection at any time. For more information, see Viewing and modifying your profile information. Open link

Modifying consent for data collection Open link


Configure your identity provider to set up more users and user groups, and assign specific permissions to them. User management functions are performed in BMC Helix Portal.

Roles and permissions

Setting up role-based access control Open link


(Optional) Depending on your requirements to monitor services and situations from third-party product in BMC Helix AIOps, configure BMC and third-party integrations by using BMC Helix Intelligent Integrations or BMC Helix Developer Tools to ingest events and topology data.

BMC Helix Intelligent Integrations Open link

BMC Helix Developer Tools Open link


Enable AIOps features to monitor and investigate AIOps Situations, perform root-cause isolation of impacted services, and enable communication with BMC Helix Intelligent Automation.

Enabling the AIOps features
6(Optional) Configure ML-based situations to define the time limit for event aggregation as part of a situation.Configuring ML-based situations

(Optional) Enable service designers to define service blueprints in BMC Helix AIOps that can be included as part of business services

Creating service blueprints


Enable service designers to define business services to be monitored in BMC Helix AIOps. 

Creating service models

(Optional) Ensure that the KPIs, services, situations and all other required information are displaying as expected for the operator users to monitor key performance indicators, service health, situations, and predictions in the console.

Monitoring key performance indicators and entities

Monitoring service health and performing causal analysis

Monitoring and investigating situations

Predicting and proactively resolving service outages

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