Use cases

Consult the following use cases for information on how to achieve value with BMC Helix Digital Workplace:

Use case	Business value	User	Products used
Enabling self-service in your organization	Let your end users resolve their issues on their own by referring to knowledge articles, online technical documentation, videos, tutorials, and so on.	Administrator End user	BMC Helix Digital Workplace
Providing a unified service catalog	Let your end users make service requests such as HR related requests and IT related requests.	Administrator Catalog administrator Service request manager HR agent End user	BMC Helix Digital Workplace BMC Service Request Management BMC HR Case Management
Access from anywhere	Let your end users access BMC Helix Digital Workplace from different devices. If you use BMC Helix Virtual Agent, your end users can also request services and check the knowledge base from different messaging platforms or BMC Helix Virtual Agent.	Administrator End user	BMC Helix Digital Workplace
Automating service requests	Automate routine and repetitive tasks to free up your service agents to focus on strategic initiatives and unique requests that need manual intervention.	Administrator End user Service agent	BMC Helix Digital Workplace Other BMC applications and third-party tools
Leveraging knowledge from BMC Helix Knowledge Management by ComAround	Your end users can find articles from BMC Helix Knowledge Management by ComAround.	Administrator End user	BMC Helix Innovation Studio BMC Helix Digital Workplace BMC Helix Knowledge Management by ComAround

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