This documentation supports the 22.1 version of BMC Helix Digital Workplace Basic and BMC Helix Digital Workplace Advanced. Icons distinguish capabilities available only for the Advanced and External license levels. For more information, see License types and features.

Setting up user accounts and granting access to BMC Helix Digital Workplace

To leverage the BMC Helix Digital Workplace functionality, depending on the role, you must obtain the permissions. As an administrator, you can configure permissions for two types of user accounts so that people can manage settings in the Admin console or request services in the catalog:

  • Administrator
  • End user

Important

All user accounts are created and managed in Action Request System.


The following table shows the permission types available for administrators:

Role permissionCapability
MyIT Super AdminA super administrator who manages the required settings of pluggable providers, switches between the subtenants and can grant access to other administrators.
MyIT AdminA standard administrator that manages settings in the Admin console. Standard administrators cannot modify the required settings of pluggable providers.
  • (BMC Helix Digital Workplace Advanced license only) External administrator

An administrator who configures, manages and exposes an external portal to external users. Opposed to a standard administrator, the external administrator can enable only a limited set of features for external users.

The following table shows the permission types available for end users:

Role permissionCapability
Regular end userA regular user who performs work assignments in the application; for example, browses the catalog and requests services or reviews the status of submitted services.

(BMC Helix Digital Workplace Advanced license only) External user

A user who has limited access to the features and can use the external portal to request simple services.

The following table shows the reference pages that will guide you through the steps to grant permissions:

Task

Topic

Learn about user roles and permissions.

Roles and permissions

Assign administration permissions to users.

Setting up administrator authentication

Grant or restrict access to the areas of the Admin console for other administrators.

Assigning administrator permissions

(BMC Helix Digital Workplace Advanced license only) Assign external administration permissions to users.

Preparing an external portal for external administrators
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