This documentation supports the 22.1 version of BMC Helix Digital Workplace Basic and BMC Helix Digital Workplace Advanced. Icons distinguish capabilities available only for the Advanced and External license levels. For more information, see License types and features.

Setting up approvals

When end users request a service that requires an approval in BMC Helix Digital Workplace, the approval request is routed to all approvers specified in the approval process rules. Action Request System (AR System) administrators define these rules on the AR System server in the Approval Central. For more information about approvals, see Setting up the approval process Open link .

The following table describes how you can enable and configure approval requests in the BMC Helix Digital Workplace Admin console:


Enable approvals

Enabling approvals
Display the On Hold button for approversEnabling users to put approvals on hold
  • Display the Comment field for approvers on rejecting approval requests
  • Display the Password field for approvers
Requiring approver confirmation for request approvals and rejections
Display the Reassign button for approversEnabling users to reassign approvals
Enable approvers to set up automatic approval delegation rulesEnabling users to delegate approvals
  • Configure the display of approval details in the approval requests
  • Display the cross-launch link in the approval requests, so that approvers can open approvals in the requesting application.
Configuring how approval requests are displayed in BMC Helix Digital Workplace end user console
Enable approval notificationsConfiguring status updates and notifications
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