Service connector capabilities

Service connectors connect your catalog to external systems. BMC Helix Digital Workplace Catalog includes out-of-the-box connectors.

As a developer or an application business analyst, you can use BMC Helix iPaaS, powered by Jitterbit and MuleSoft, to integrate BMC Helix Innovation Studio applications with third-party applications. BMC Helix iPaaS is an Integration Platform as a Service (iPaaS), used to connect BMC products with on-premises, cloud, and legacy third-party applications. Learn more about BMC Helix iPaaS integration in the BMC Helix iPaaS Open link documentation. For more information about the integration with BMC Helix iPaaS, powered by Jitterbit, see Integrating BMC Helix Innovation Studio applications with third-party applications by using BMC Helix iPaaS, powered by Jitterbit . For more information about the integration with BMC Helix iPaaS, powered by MuleSoft, see Integrating BMC Helix Innovation Studio applications with third-party applications by using BMC Helix iPaaS, powered by MuleSoft Open link .

BMC Helix Digital Workplace Catalog also supports automation connectors configured in BMC Helix Innovation Studio. For more information about automation connectors, see Automating processes Open link in the official BMC Helix Innovation Studio documentation.

Required license

BMC Helix Digital Workplace Advanced

Related topics

Workflows for service fulfillment

Importing service catalog items from external systems

Creating selection menus for question responses

Integrating with other applications by using BMC Helix iPaaS

Before you begin

Before you can use a connector, you must create the connection and add configuration details, as described in Configuring service connectors. The following table lists the abilities of service connectors provided by BMC Helix Digital Workplace Catalog.

Connector name column—Indicates the link to additional details about the connector.

Catalog import column⁠—Indicates connectors that provide the ability to import services or other items into the service catalog.

Process workflow column⁠—Indicates connectors that can be used in the process workflow for service fulfillment.

Resource mapping column—Indicates connectors that provide the ability to map data resources to responses in the service questionnaire.

A blank cell indicates that the connector does not include the capability.

Connector name	Catalog import	Process workflow	Resource mapping	Description
Active Directory connector				The Active Directory connector provides the ability to perform specific operations for users, groups, and computers in Microsoft Active Directory via the LDAP protocol. This connector supports the following operations for users: Find a user by logon name, distinguished name, full name or email Add a user to a group Remove a user from a group Update user attributes This connector supports the following operations for computers: Find a computer Add a computer to a group Remove a computer from a group Verify whether a computer is a member of a group Update computer attributes
AWS Marketplace connector				The Amazon Web Services connector provides the ability to: Provision a list of available Amazon Cloud EC2 instances. Verify whether the provisioning is complete. Notification can be performed through the Microsoft Office 365 connector. Perform the following day-2 service actions: Launch an EC2 instance Start, stop, and terminate EC2 instances Get details about owned EC2 instances Create a security group.
AWS Service Catalog connector				The AWS Service Catalog connector is connected to BMC Helix Digital Workplace Catalog via integration with BMC Helix Integration Service. The AWS Service Catalog connector enables catalog administrators and internal service suppliers to import services from AWS Service Catalog available in the Amazon Cloud, and provision these services to end users. This connector also provides a default service action that enables end users to terminate services that they have requested.
Azure connector				The Azure connector provides the ability to: Import specific Microsoft Azure items. Launch the provisioning of an Azure service. Perform the following day-2 service actions: Start, restart, delete, and deallocate a VM Delete a storage account
TSO connector				The TrueSight Orchestration Platform connector provides the ability to: Call a TrueSight Orchestration Platform workflow from a BMC Helix Digital Workplace Catalog workflow Import TrueSight Orchestration Platform workflows as services in BMC Helix Digital Workplace Catalog
Citrix XenApp connector				The Citrix XenApp connector provides the ability to import virtual apps from the Citrix XenApp server as services to BMC Helix Digital Workplace Catalog. Each virtual application in XenApp is represented in Active Directory as a user group.
Citrix XenDesktop connector				The Citrix XenDesktop connector provides the ability to import virtual desktop from the Citrix XenDesktop server as services to BMC Helix Digital Workplace Catalog. Each virtual desktop in XenDesktop is represented in Active Directory as a user group.
Citrix XenMobile connector				The Citrix XenMobile connector provides the ability to provision a list of mobile applications available on the Citrix XenMobile server, such as enrolling a mobile device, and locking, unlocking, wiping, and locating an enrolled device. The provisioning process is based on adding the requester's user account to an Active Directory group associated with the service. The connector also provides the ability to import services that are configured on the Citrix server.
Client Management connectors				The BMC Helix Client Management connectors provide the ability to: Trigger an operational rule to deploy an action in BMC Helix Client Management Trigger a mobile command to deploy an action in BMC Helix Client Management Import operational rules and mobile commands as services in BMC Helix Digital Workplace Catalog
CMDB connector				The CMDB connector provides the ability to map a BMC Helix Digital Workplace Catalog service to a requestable offering in BMC Helix CMDB (CMDB) through the Service Options page. An application-specific data set must be configured and enabled. When configuring the CMDB connector, you must specify the data set name or data set ID for your services to be published. For more information, see Best practices for managing datasets in the BMC Helix CMDB documentation. Use of this connector requires a valid BMC Helix CMDB license (not provided by BMC Helix Digital Workplace Advanced, but included with BMC Helix ITSM). BMC Helix CMDB is also integrated at the application level to provide real-time creation of and mapping between services and requestable offerings.
Flexera connector				The Flexera connector provides the ability to query the Flexera database, request a license from the available licenses pool, and enable the provisioning of imported services through the Flexera App Portal. The connector also provides the ability to link Flexera data sets to parameters used by the process workflow. The connectors enable the importing of catalog items from the Flexera application manager. This connector requires an account with Flexera (not provided) and an App Broker license. Note: Before deploying BMC Helix Digital Workplace Catalog with the Flexera connector, turn off Negotiate authentication (only leave NTLM authentication) in IIS on the Flexera server.
BMC Helix Innovation Studio connector				The BMC Helix Innovation Studio connector enables you to connect to the BMC Helix Business Workflows application in BMC Helix Innovation Studio.
Microsoft Office 365 connector				The Office 365 connector provides the ability to: Create an account for the user to request Microsoft Office 365 Check if an Office 365 license is available for a selected account Return a count of available Office 365 licenses for a selected account Delete an existing Office 365 user account Return a list of users with an Office 365 license and without the license This connector also provides actions to send email notifications about the following events: Create an Office 365 user Create Azure storage Send keys for Azure storage Send regenerated keys for Azure storage Create Amazon Web Services storage Create a virtual machine in Microsoft Azure Send status of a virtual machine in Microsoft Azure This connector provides the ability to import services from Microsoft Office 365 as services in BMC Helix Digital Workplace Catalog.
Helix ITSM connector				The Helix ITSM connector supplies elements to the process designer palette that you can embed into fulfillment workflows. The elements enable you to perform, create and update actions through any Helix form that you select. You can also perform specific actions to create work orders and service requests, incident requests, and change requests. This connector provides the ability to import Service Request Definitions (SRDs) as services in BMC Helix Digital Workplace Catalog, and the ability to import service categories from BMC Service Request Management as categories in BMC Helix Digital Workplace Catalog.
REST connector				The REST connector enables HTTP requests to RESTful web services. Specific operations depend on the operations provided by the RESTful web service.

If you are an existing BMC Helix Integration Services customer, see Integrating BMC Helix Digital Workplace Catalog with BMC Helix Integration Service to learn how to integrate.

Service connector capabilities

Before you begin

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