This documentation supports the 22.1 version of BMC Helix Digital Workplace Basic and BMC Helix Digital Workplace Advanced. Icons distinguish capabilities available only for the Advanced and External license levels. For more information, see License-types-and-features.

Workflows for service fulfillment

Service catalog administrators and internal service suppliers can create workflows that send actions to fulfill service requests through connected systems, such as BMC Helix ITSM, BMC Helix Client Management, TrueSight Orchestration Platform, Flexera App Portal, Amazon Web Services, and other connected service providers. Additionally, a generic connector for integrating with any application enables web service access through REST API calls.

Required license

DWP Advanced icon.png BMC Helix Digital Workplace Advanced

Related topics

Adding-and-updating-services

Creating-service-questionnaires

Importing-service-catalog-items-from-external-systems

Service-connector-overview 

Process of creating a workflow

After you add the catalog profile details to a service, you can create a workflow in the workflow designer.

You start creating a workflow by dragging and dropping workflow elements onto the canvas, and configuring the required process details. You can design custom workflows to be simple or complex, using conditions that add or remove questions based on the end-user's responses to the service questionnaire. 

The following animated video shows an example of how you create a process workflow:

workflow-conditional.gif

Tip

When you design a workflow, create the process inputs first. You can attach each process input to a process question that can receive its value from a user question or a default value. By using process variables, you can attach the same workflow to different services, and still provide specific information based on the service.

Review the following sections to learn how to design and build basic process workflows.

Workflow essentials

Exploring-the-workflow-designer

Workflow-designer-elements-overview

Workflow-design-process-overview

Control-of-workflow-with-gateways

Waiting-for-a-response

Workflow data handling

Adding-process-input-variables-to-a-workflow

Adding-a-process-context-variable-to-a-workflow

Building-a-custom-input-map-in-a-workflow

Using-responses-from-a-connected-system-in-your-workflow


Workflow design

Designing-a-simple-workflow

Embedding-sub-process-workflows

Calling-external-workflows



Workflow usage examples

Workflow-to-request-approval

Calling-a-custom-approval-process

Using-Set-Service-Request-Status-in-a-workflow

Designing-a-workflow-to-send-notification

Setting the service request status

Designing-a-workflow-to-remove-a-service-request-from-the-My-Stuff-page

Designing-a-workflow-to-create-a-request-activity-log

 

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