This documentation supports the 22.1 version of BMC Helix Digital Workplace Basic and BMC Helix Digital Workplace Advanced. Icons distinguish capabilities available only for the Advanced and External license levels. For more information, see License types and features.

Creating subtenants from a record instance

As an administrator, you configure multitenancy to restrict end user access to a specific company. Multitenancy also provides the ability to restrict the configuration data to a specific company.

Customers who are subscribed to BMC Helix Digital Workplace create subtenants from the BMC Helix Innovation Studio UI. 

Required license

AR Fixed license Open link

Important

You cannot use the multitenancy feature and the External Users feature at the same time.

  • If you configure multitenancy, the External Users menu is not available in the Administration console.
  • If you have already configured external users, you cannot use multitenancy as a Managed Service Provider (MSP)

For more information about the External Users feature, see Portal for external users and Administering an external BMC Helix Digital Workplace portal.

How multitenancy works in BMC Helix Digital Workplace

The following table describes how the default subtenant and subtenants work:

TenancyDescription
Default subtenant
  • The first tenant that you create is the default subtenant.
  • The default subtenant is associated with a company in BMC Helix ITSM. Administrators who are members of the default subtenant company can set and modify provider settings from the BMC Helix Digital Workplace Admin console.
Subtenant
  • After you create the default subtenant, all the subsequent tenants are subtenants.
  • If you want to create multiple subtenants, you create a record instance each time you want to create a subtenant. A subtenant is also associated with a company in BMC Helix ITSM. Subtenants use the provider settings from the default subtenant. 


Before you begin

Make sure you complete the following tasks before creating subtenants:

Area or ProductDescription

Action Request System

  • Make sure that you have the following permissions:
    • AR System administrator (to create a record definition instance)
    • MyIT Admin (to verify tenant creation)
    • MyIT Super Admin (to verify tenant creation)

For more information, see User goals and features Open link and Creating and modifying users Open link

  • Create companies in BMC Helix ITSM by the same name that you want to create the default subtenant and subtenants in BMC Helix Digital Workplace. To learn more, see Creating companies Open link .

BMC Helix ITSM

Configure multitenancy. For detailed instructions, see Setting up the Tenancy mode Open link


To create subtenants

  1. As an AR System administrator, log in to BMC Helix Innovation Studio
  2. From the Workspace tab, click Digital Workplace.
  3. On the Record Definitions tab, select the check box for SubtenantCreate and click Edit data, as shown in the following image:



  4. In the New Record panel, in the Name Field, type the name of the subtenant that you want to create.
    Make sure that the name is the same as the one you created in Action Request System earlier. The other fields are populated automatically. 

    The following image shows an example of creating the Apex Service subtenant:


  5. Click Save.


To verify tenant creation

  1. As a MyIT super administrator, log in to BMC Helix Digital Workplace Administration console. 
  2. Select user icon > Company access
  3. In the Company picker, verify that the tenant is created, as shown in the following image: 




To verify tenant creation from the BMC Helix Innovation Studio UI

  1. As an AR System administrator, log in to BMC Helix Innovation Studio.
  2. On the Workspace tab, click Digital Workplace.
  3. On the Record Definitions tab, select the check box for Subtenant and click Edit data.
  4. Verify that a record definition instance is created as shown in the following image:



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