This documentation supports the 22.1 version of BMC Helix Digital Workplace Basic and BMC Helix Digital Workplace Advanced. Icons distinguish capabilities available only for the Advanced and External license levels. For more information, see License types and features.

Configuring subtenants

As an administrator with the MyIT Super Admin permission, you can configure, manage, and access your organization's subtenants as required. Subtenants represent additional organizations or departments. Users of a subtenant have individual settings that might be different from other subtenants. You can configure subtenants so that users coexist in different companies or have access to different companies. Consider the concept of subtenants if you want to quickly switch between multiple companies and allow or restrict users from accessing services.

Before you begin

  • Configure the default subtenant for BMC Helix Digital Workplace, and create at least one subtenant to the default subtenant. For information about how to configure subtenants, see Configuring multitenancy.

  • As a super administrator, you must have the Unrestricted Access permissions in Action Request System and be part of the Administrator permission group in BMC Helix Digital Workplace Catalog.

To configure a subtenant 

  1. As a user with super administrator permissions, log in to the Admin console.
  2. Click your user icon, and select Company access.
  3. From the Company picker, select a subtenant's company, and click Switch company.
  4. Perform any tasks to configure the subtenant as required; see Administering BMC Helix Digital Workplace.
  5. To switch back to your subtenant view, click Switch to my view.

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