BMC Helix Innovation Studio connector
The BMC Helix Innovation Studio connector enables catalog administrators to use service requests to create cases in BMC Helix Business Workflows. The catalog administrators can also create questions that use responses from the BMC Helix Innovation Studio record definitions and named lists. Use this connector to enable BMC Helix Business Workflows to use BMC Helix Digital Workplace Catalog.
Before you begin
The user whose login name is used to configure this connector should have access to the required data objects in BMC Helix Innovation Studio. The permissions should allow another application (in this case, BMC Helix Digital Workplace Catalog) to work with the data objects in BMC Helix Innovation Studio. The record definitions permissions should allow end users to see the data in the questionnaires.
|For more information on...
|Defining the scope
|Setting the record definition for named lists
|Adding permissions for new or existing record definitions
External account requirements
A BMC Helix Innovation Studio tenant admin user account is required to use this connector with BMC Helix Innovation Studio. For more information on the required roles, see the following topics:
Configuration parameters for the BMC Helix Innovation Studio connector
The BMC Helix Innovation Studio server URL.
The Login name of the user that is used to configure this connector. This user must be a tenant admin with access to the required data objects in BMC Helix Innovation Studio.
The password for the user.
|Trust Self-Signed Certificates
Resource mapping capabilities
The BMC Helix Innovation Studio connector exposes the following resources that can be mapped to the following selection type questions: checkbox, dropdown, multiselect dropdown, radio buttons, and lookup.
Map selection type questions or action triggers to Records in BMC Helix Innovation Studio.
Map selection type questions or action triggers to Named Lists in BMC Helix Innovation Studio.
Select BMC Helix Innovation Studio from the filter to filter and display Records and Named Lists from BMC Helix Innovation Studio.
Catalog export capabilities
With the BMC Helix Innovation Studio connector, you can create cases in BMC Helix Business Workflows through BMC Helix Digital Workplace Catalog service requests.
Workflow action available through the BMC Helix Innovation Studio connector
The following table provides an overview of the BMC Helix Innovation Studio connector action:
Use this action to create a record using BMC Helix Business Workflows forms in BMC Helix Innovation Studio.
|Create Ticket input parameters
Create Ticket input parameters
|Connection > BMC Helix Innovation Studio
|Default Connection ID for this connector.
|Process context >Service > Sub Catalog Id
The identifier for the subcatalog that contains this service.
Note: If you assigned the service subcatalog ID from the Service Broker Context, ensure that the service belongs to the appropriate subcatalog.
|Service Request GUID
|Process context > Service Request > Service Request GUID
|Globally unique identifier for the Service Request.
|Service Request Display ID
|Process context > Service Request > Service Request ID
|The Service Request identifier displayed to the user.
|Process context > Requested For User > Login Name
|Name of the user who submitted the request.
|Ticket Template GUID
|Process variables > Template
|GUID of the ticket template to use.
|Process context > Requested By User > Login Name
|Login ID of the user who submitted the request.
Process input > Text variable
Summary to be sent to the request handler.
|Process input > Text variable
Details to be sent to the request handler.
Process input > Text variable
String array of attachment ID values that is submitted by using a Text process input.
In the associated questionnaire, map the Text process input to an Attachment question.
|Q & As
Process context > Questions And Answers
|String representation of all questions and responses, including those assigned to process inputs, and created questions.
|Process Correlation Id
General > Process Correlation ID
|System generated key that identifies the service request to the integration component. For more information, see Waiting for a response.