This documentation supports the 22.1 version of BMC Helix Digital Workplace Basic and BMC Helix Digital Workplace Advanced. Icons distinguish capabilities available only for the Advanced and External license levels. For more information, see License types and features.

Administering an external BMC Helix Digital Workplace portal

As a BMC Helix Digital Workplace administrator, you must create an external portal and perform initial administration activities to prepare it for an external administrator. You must add services to an external portal by using a virtual marketplace in BMC Helix Digital Workplace Catalog. An external administrator can then do any additional configurations as required, deploy the portal for external users, and manage registered external users.

The view of the BMC Helix Digital Workplace Admin console is different for internal and external administrators, and is adjusted based on the level of permissions. The following rules apply to the BMC Helix Digital Workplace Admin console view:

  • A BMC Helix Digital Workplace administrator with the MyIT Super Admin permissions can create an external portal, and then view and manage the Company Setup tab.
  • An external administrator with the MyIT Admin permissions who belongs to an external company can view and manage the Settings and User Management tabs and can enable or disable features for external users.


We recommend that you review the data privacy regulations that apply to your end users, and leverage the privacy notice feature to share the required details.

You cannot enable this feature if you have a BMC Helix Digital Workplace deployment where the managed service provider (MSP) mode is enabled.

For more information about multitenancy and MSP, see Configuring multitenancy and Managing customers.

For more information about external portals and external users, see Portal for external users.

The following table lists the tasks for the end-to-end administration of an external BMC Helix Digital Workplace portal:

TaskWho performs the taskReference
  • Prepare an external portal by setting up an external company and assigning an external administrator.
  • Manage the visibility of the knowledge articles.
  • Delete an external portal if required.

BMC Helix Digital Workplace administrator

Preparing an external portal for external administrators
Create a virtual marketplace and add services to an external portal.

BMC Helix Digital Workplace Catalog administrator

Preparing an external portal for external administrators
  • Configure an external portal by enabling external users to receive registration emails, connecting an enhanced catalog, and adding a configuration for an external company.
  • Configure the reCAPTCHA for registration, password settings, domain rules, and email notifications.
External administratorConfiguring an external portal for external users
Manage registered external users.External administratorManaging access for external users
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