This documentation supports the 22.1 version of BMC Helix Digital Workplace Basic and BMC Helix Digital Workplace Advanced. Icons distinguish capabilities available only for the Advanced and External license levels. For more information, see License types and features.

Adding and configuring banner items

As a catalog administrators,  internal supplier, or internal supplier administrator, you can add and configure banner items,  which are a set of banner images and promotional preferences for these images. An individual banner item contains all image files and display settings for a single promotion. You create a banner item after you have created the banner images and determined where and how the banners will be displayed,

Before you begin

Before you create promotional banners, plan the purpose and the target devices. Some common purposes to use banners include the following:

  • Advertising a new or updated service offering in your catalog
  • Directing users to an event registration website
  • Reminding users to adjust their clocks over the weekend to account for Daylight Saving Time
  • Notifying all Apple users that a security update is available


For assistance in creating banner images that measure the exact dimensions of the designated sizes, see Creating banner images by using a template.

To upload banner images

  1. Log in to the Catalog console.
  2. Select Services > Banners > New Banner.
  3.  Enter a unique name, and click Create Banner.
    The name will not be visible in the end user console. You will use it only to identify the banner item in the catalog console.
  4. Follow the on-screen guide to add your images to the designated banner containers.
    Pay special attention to the artwork safe zones. When multiple banners are displayed, the controls to scroll banners left and right cover these areas of the image.

    The following illustration shows available banner formats.

  5. Configure the Default Banner Settings.

To configure default banner settings

  1. Under the Default Banner Settings section, select one or more Targeted OS options to specify all operating systems where the uploaded banner should be visible.

  2. From the Click action list, select one of the following options.

    External URLSpecify a website address (including the full http/https context).
    Link to serviceSelect a service item in Published status from your catalog.
    Link to category

    Select a category. The banner will direct to the page of the selected category in the BMC Helix Digital Workplace Catalog.

    No actionDefine this banner as an information-only announcement.
  3. If you selected External URL in step 2, from the Open in list, select one of the following options:
    • New window/tab
    • Same window/tab
  4. If users of certain devices require click actions that are different from the default choice, complete the steps in the next section; otherwise, click Save.

To define alternative click actions

For different operating systems, you can assign alternative actions to be performed after a user clicks the banner.

  1. Next to Exceptions, click Add Exception.

  2. Select one of the Targeted OS options from the selected items.

  3. From the Click action list, select an option to use for this exception.

  4. Repeat these steps for any other exceptions.
  5. Click Save.

To publish a banner item for display

  1. On the Banners page, select a banner item to publish.
  2. Click the menu button (), and select Publish.
  3. Go to Services > Entitlements.


    You must assign a selected banner to a virtual marketplace entitlement group. The settings in Entitlements do not apply to banners automatically.

  4. Open or create a virtual marketplace with the designated users who are entitled to have access.
    For instructions about entitling users, see Managing virtual marketplaces by different users.
  5. On the Edit Virtual Marketplace panel, click Add in the Banners row.

  6. Select one or more banners and then click Add to include these banners in the virtual marketplace.
  7. Click Close.


    Published banners are shown only to the users entitled to the banner item, and on the devices assigned under Targeted OS.

Where to go from here

Managing banner items

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