21.02 enhancements
Review the BMC Helix ITSM: Smart Reporting 21.02 enhancements for features that will benefit your organization and to understand changes that might impact your users.
For more information, see
AR System enhancements
.
BMC Helix ITSM: Smart Reporting enhancements
BMC Helix ITSM: Smart Reporting on BMC Helix Innovation Suite
BMC Helix ITSM: Smart Reporting is now available on BMC Helix Innovation Suite. BMC Helix ITSM: Smart Reporting serves as a single reporting application for both, Service Management and BMC Helix Innovation Studio applications. In addition to Service Management applications, an administrator can perform the following actions in BMC Helix ITSM: Smart Reporting forBMC Helix Innovation Studio applications such as BMC Helix Virtual Agent and BMC Helix Business Workflows:
Onboard users and import content.
Perform reverse cross-launch to BMC Helix Innovation Studio applications. For more information, see Configuring settings to cross-launch reports.
Access reporting content for BMC Helix Innovation Studio from BMC Helix ITSM: Smart Reporting Admin Console.
Important
BMC Helix ITSM: Smart Reporting is not available for reporting on BMC Digital Workplace .
For more information on the convergence of the platform, see
AR System enhancements
in the Action Request System documentation.
Product name change for Remedy Smart Reporting
Remedy Smart Reporting is renamed to BMC Helix ITSM: Smart Reporting. While the product names have changed in 21.02, some instances in the product documentation still refer to the previous product name.
To learn about other product name changes, see
AR System enhancements
in the Action Request System documentation.
What else changed in this release
The following table lists the changes in the product behavior:
Update | Product behavior in versions earlier than 21.02 | Product behavior in version 21.02 |
|---|---|---|
| Ability to view and manage all content, including private content created by other users. | You can view the private content created by other users only if you are given access to it. | You can view and manage all content, including private content created by other users. For this, a super administrator must assign the Super Content User function to your role. For more information, see Granting Content Super User permission to access and manage all content. |
BMC Helix ITSM: Smart Reportinglog file changed from log4j.properties to log4j2.xml. | You can view and manage the BMC Helix ITSM: Smart Reporting logs in the log4j.properties file. | You can view and manage the BMC Helix ITSM: Smart Reporting logs in the new log4j2.xml file. For more information, see Configuring Smart Reporting log settings. |
| Support for Internet Explorer version 11 is deprecated. | BMC Helix ITSM: Smart Reportingsupports Internet Explorer version 11. | As
announced
For a complete list of BMC products that no longer support Internet Explorer 11, see the
BMC Customer Support Communities page
|
|
|
|
Comments
Log in or register to comment.