Phased rollout


This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout. Click here to view an earlier version.

Release notes and notices

Learn what’s new or changed for BMC Helix ITSM: Smart Reporting 21.02, including new features, urgent issues, documentation updates, and fixes or patches. 


To stay informed of changes to this space, place a watch on this page.

Related topics

Known and corrected issues

Action Request System release notes Open link

BMC Helix ITSM enhancements Open link

BMC CMDB release notes Open link

May 04, 20212021-10-13_07-19-46_20.02.01: Patch 1 for version 20.02

This patch consolidates all the hot fixes delivered for BMC Helix ITSM: Smart Reporting version 21.02 and later into a single patch release.

March 17, 202121.02 enhancements

Enhancements available in this release:

  • BMC Helix ITSM: Smart Reporting is now available on a Converged Service Management Platform.
  • Users can view and manage private content created by other users.

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