Granting Content Super User permission to access and manage all content

In BMC Helix ITSM: Smart Reporting(Smart Reporting), only the users who are given explicit access to the private content, such as private report, could view it. So, if the creator of the private report is no longer available in  Smart Reporting, other users are unable to access the private reports created by that user. With super access, the user can view, edit, or delete any content, including private content created by other users in Smart Reporting.

For example, Bob, a Smart Reporting user had created a report of ALL high priority open incidents. Bob has left the organization and the Chloe, the incident manager is no longer able to view this report as it is a private report. A Smart Reporting super administrator, can give a super access to the administrator role so that an administrator can access this private report and give that report to Chloe.

By default, the Content Super User function is not enabled  for user roles. As a super administrator, you can enable this function in the default organiztion. To give a user super access to private content in Smart Reporting, a super administrator must perform the following steps:

To enable the setting for Content Super User function

1. Log in toSmart Reporting  as a super administrator.
2. From the left navigation panel, select Administration > Configuration >  (Authentication).
3. Select General Settings.
4. Set the Allow Content Super User function toggle button to ON.
   
   
5. Click Save.

To enable the Content Super User function for a user role

1. Log in toSmart Reporting  as a super administrator.
2. From the left navigation panel, select Administration > Admin Console and open the Roles panel.
3. Click the drop-down list next to the role to which you want to enable the Content Super User function and click Edit.
4. Select Administration > Content Super User.
   
   

5. Click Save.
   
   

   Note

   To access the newly enabled functionality, users must log out and log back in.