ProactiveNet logs

Displays events that help you understand if the AR server went down while integrating with Remedy IT Service Management.

Included in dashboard: Yes

Displays events from the Integration for Remedy Service Desk (IBRSD) logs.

Can mostly be useful to find errors that occur when ProactiveNet faces connectivity issues with the AR server.

Included in dashboard: No

Can be useful to identify the time taken to initiate the callservice.

Included in dashboard: Yes

Can be useful to identify if the cell is not available in the Rate process.

Included in dashboard: Yes

Can be useful to identify if the cell is not available (or in the disconnected state) in the JServer process.

Included in dashboard: Yes

BPPM Server:Cloud Routing not found

Displays events with routing information which is important for creating a cloud construct on ProactiveNet. For example, vmware cluster and resource pool.

The resulting events can be useful when cloud integration is unable to create CIs on ProactiveNet.

Included in dashboard: Yes

Can be useful to identify all the database errors and exceptions associated with ProactiveNet.

This saved search can be more useful if you are using a database other than the default Sybase database.

Included in dashboard: Yes

Can be useful to identify all the database related errors and exceptions associated with ProactiveNet.

This saved search can be more useful to find all the transaction events.

Included in dashboard: Yes

Displays errors related to the Sybase database.

Included in dashboard: Yes

Can be useful to identify errors from the Sybase logs that occur due to memory related issues.

Included in dashboard: Yes

Displays events that help you understand whether the component cache is updating itself with the cell periodically.

Included in dashboard: Yes

Displays events with the string, DataNotAvailable.

This saved search can be useful to find errors that occur when the event information displayed on the Operations Console is not correct.

Included in dashboard: Yes

Can be useful to identify if the Impact Administration Server (IAS) process has started successfully.

You can run this saved search to troubleshoot issues that occur when the following Consoles are not accessible:

• Operations Console
• Central Monitoring Administration Console

Included in dashboard: No

BPPM Server:JserverStartedSuccessfully

Can be useful to identify if the JServer process has started successfully.

You can run this saved search if you face issues with the web console after restarting the JServer.

Included in dashboard: No

Can be useful to identify errors related to the ProactiveNet services.

This saved search can be useful to troubleshoot issues that might occur if one or more services do not start or if the services stop abruptly.

Included in dashboard: No

BPPM Server:TimeTakenForJserverStartup

Can be useful to identify the time taken by the JServer to start.

Included in dashboard: Yes

BPPM Server:BPPMIbrsdLog

BPPM Server:BPPMCloudFramework

BPPM Server:BPPMProService

BPPM Server:BPPMProactiveNet

BPPM Server:BPPMWS

BPPM Server:BPPMCellservice

Helps index and structure database database errors and exceptions associated with ProactiveNet.

This data pattern is more useful if you are using a non-default database (other than the Sybase database).

Contains data collector templates that can be used for collecting data from the following ProactiveNet logs.

• ProactiveNet server logs
  
• Cell logs
• Cellservice logs
• Cloud Lifecycle Management integration logs
• Remedy IT Service Management integration logs
• Process related logs
• Web service related logs
• Sybase database logs
  
• Database error logs
  

BPPM Server:CellService

Provides a summary of all the errors related to the following integrations:

• Remedy IT Service Management integration
• Cloud Lifecycle Management integration