Configuring the Email Rule Engine

To configure email rules, you must meet the following prerequisites:

• BMC Remedy Email Engine must be installed on your system.

• You must have Email Rule Config permissions (which are Foundation-related permissions). 

For information about configuring mailboxes, see Configuring BMC Remedy Email Engine in the BMC Remedy AR System documentation.

If you are creating an application request by using email, one of the following conditions must be met:

• Your email address must be recorded in the Email Address field of your People form record.
  You must have login ID defined, if email is chosen as default mechanism of notification. 

• If your email address is not recorded in the People form, your email address must be configured as a trusted email address in the Email Rule Engine, and one of the email addresses existing in the People form must be configured as a trusted recipient.  For more information, see Configuring trusted email addresses and recipients.   In the case of a trusted email address, the request or the work order information is created by the trusted recipient on behalf of your trusted email address.

  Details of the submitter email address and the trusted recipient are displayed in the Notes field of the request form.

For an overview of the email application request feature, see Record creation and updates by email.