Installing the BMC TrueSight Infrastructure Management Server on Linux or Solaris with Sybase as database

This section includes the following topics:

To install the BMC TrueSight Infrastructure Management Server with Sybase as database

1. Access the installation program by using one of these methods:

   • DVD — Insert the installation DVD. In the <installLocation>/Linux or <installLocation>/Solaris directory, open the BPPMServer directory.
   • BMC Software EPD website (http://webapps.bmc.com/epd) —  For more information about downloading the Infrastructure Management software, see Downloading the installation files.

2. Apply executable rights to all the installation files by running the following command: 

   chmod -R 755 installationDirectoryFolderName 

   installationDirectoryFolderName is the name of the folder that contains all the installation files.

   For example, chmod -R 755 Disk1

    

    

   Open the command prompt using the Run as administrator option and run the following command:
   ./install.sh

   Note

   BMC recommends that you do not use the setup.bin file to start the installation process, and use a binary mode if you are moving the files from one computer to another.

   Important

   When installing on Red Hat Enterprise Linux 7.0 or 7.1, use the following command to run the installer:

   install.sh –J ENABLE_SYBASE16_FOR_RHEL7=true

3. On the Welcome page, click Next.
4. On the license agreement page, select I agree to the terms of the license agreement, and click Next.

5. On the Directory Selection page, retain the default directory (/opt/bmc/ProactiveNet), or click Browse to select a different parent directory (for example, <parent directory>/bmc/ProactiveNet), and click Next.

   Warning

   • Do not install BMC TrueSight Infrastructure Management Server in a root directory.
   • The directory in which the BMC TrueSight Infrastructure Management Server is installed and all its parent directories must have 755 permissions (read, write, and execute permissions to owner, groups, and others) and must be owned by root as well as the other group. Without these permissions and ownership, you will not be able to log on to the BMC TrueSight Infrastructure Management Server.

   Note

   For Chinese, Korean, and Japanese installations, ensure that the system default locale is a UTF-8 locale. This enables the Input Method feature in the administration console.

6. Select the tasks that you want to configure with Infrastructure Management, and click Next. The following figure displays the default tasks that are selected.

   
   Configuration task selection

   
   

   If you decide not to configure ports or cell details and have not selected either Server Ports - Change defaults, Cell - Change defaults, or both the options under System Configuration Tasks in the Configuration task selection page, the Confirm Defaults page is displayed with the default cell or port details. Otherwise, the Configure Server Ports page is displayed.

7. On the Confirm Defaults page, click Next.

8. If you have selected Server Ports - Change defaults under System Configuration Tasks in the Configuration task selection page, on the Configure Server Ports page, update the following port numbers, and click Next.

   Port name	Description
   Apache Port	Used by the operator console and web services. The default port number is 80.
   Apache SSL Port	Used by the operator console for secure channel access. The default port number is 443.
   AgentController Port	Used by the Agent Controller. The default port number is 12123.
   BMC Impact Admin Server Port	Used by BMC Impact Admin Server clients to communicate with BMC Impact Admin Server. The default port number is 3084.
   Remote Method Invocation Port	Used by the operator console. The default port is 1099.
   BMC Remedy Service Desk Port	Used by the Integration for BMC Remedy Service Desk service if BMC Atrium CMDB integration is enabled. The default port number is 3115.

9. On the Configuring Infrastructure Management environment deployment information page, select any one of the following options based on your Infrastructure Management environment.

   1. • Single Server Environment Installation

        Installing BMC TrueSight Infrastructure Management Server with Central Monitoring Administration

        1. Click Next.

        2. The page Upgrading BMC TrueSight Infrastructure Management Server 8.6.xx or 9.0.xx to 9.5.00 on Microsoft Windows was not found  -- Please check/update the page name used in the MultiExcerpt-Include macro

      • Multiple Server Environment Installation

        Installing Central Server with Central Monitoring Administration

        1. Select Central Server.

        2. Click Next to install BMC TrueSight Infrastructure Management Server as a central server with Central Monitoring Administration.
        3. The page Upgrading BMC TrueSight Infrastructure Management Server 8.6.xx or 9.0.xx to 9.5.00 on Microsoft Windows was not found  -- Please check/update the page name used in the MultiExcerpt-Include macro
        4. Click Next.

        OR

        Installing Child Server

        1. Select Child Server.

        2. Enter the following Central Server Router details, and click Next.

           Field	Description
           Host Name/IP Address	FQDN name and IP address of the Central Server Router. FQDN name comprises the host name and the domain name.
           Protocol	Protocol with which to communicate to the Central Server Router. It can be either HTTP or HTTPS protocol.
           Port	Port number with which to communicate to the Central Server Router. The default HTTP port number is 80, and the default HTTPS port number is 443.

10. If you have selected Disaster Recovery Mode - Enable under System Configuration Tasks in the Configuration task selection page , on the Configuring Disaster Recovery page, enter a valid host name alias to configure disaster recovery, and click Next. The default host name alias is pronet.

11. If you have selected Cell - Change defaults under System Configuration Tasks in the Configuration task selection page, on the Configuring Cell page, enter the following details, and click Next.

    Field	Description
    cell details
    Instance Name	Name of the cell instance. The default is pncell_hostname. If you are configuring Infrastructure Management for disaster recovery, do not change the default cell name.
    Port	Port number in the range of 1024 to 65535. The default port for the cell is 1828.
    Encryption Key	Encryption key for the cell. The default is mc. No special characters are allowed.
    Admin cell details
    Port	Port number for the Admin cell. The default is 1827.
    Encryption Key	Encryption key for the Admin cell. The default is mc.

12. If you have selected Administrator e-mail from Infrastructure Management - Change defaults under System Configuration Tasks in the Configuration task selection page, on the Administrator Information page, enter the following details to receive e-mail notifications from the BMC TrueSight Infrastructure Management Server, and click Next.

    Field	Description
    Sender E-mail ID	Email address that you specify as the sender of any notification e-mail messages. The format for the e-mail address must be hostName@company.com The administrator receiving the email message will know which host is having disk space problems or other issues that send notifications. The default value is blank.
    Administrator E-Mail ID	Fully qualified e-mail address of the administrator of the BMC TrueSight Infrastructure Management Server. The format for the e-mail address must be user@company.com. The default value is blank.
    Name or IP Address of SMTP Server	Name or IP address of the SMTP server. The default value is blank.

13. If you have selected Configure to use an Oracle database (Separately Installed) under Database in the Configuration task selection page, see Installing BMC TrueSight Infrastructure Management Server with Oracle as the database. Otherwise, Sybase will be configured, which is integrated with Infrastructure Management. 

14. If you have selected Atrium CMDB - Enable and Configure under Integration Configuration Tasks in the Configuration task selection page, on the Integrating with CMDB page, provide the following details, and click Next.

    Warning

    Before you configure BMC Atrium CMDB, ensure that BMC CMDB Extensions and modules are installed on the computer where the BMC Atrium CMDB is installed. If necessary, you can stop this installation, install the extensions, and then restart the BMC TrueSight Infrastructure Management Server installation. For information about installing the Infrastructure Management CMDB Extensions, see Preparing for installation

    Note

    Configuring the BMC TrueSight Infrastructure Management Server for integration with BMC Atrium CMDB is recommended, but not mandatory, during installation. If you do not configure the BMC TrueSight Infrastructure Management Server for CMDB integration during installation, you can manually configure BMC Atrium CMDB integration any time after the installation is complete. For instructions, see Configuring BMC Atrium CMDB integration.

    Field	Description
    CMDB Host	Host name of the AR Server. When integrating with the AR Server group, host name of the Load Balancer or Integration Server.
    CMDB Port	BMC Atrium CMDB or AR System Server port number. The default is 0. If the AR System is configured with a Portmapper, enter port 0.
    CMDB User	User name required to log on to the AR System Server. The default is Demo. This user requires the AR Server Administration rights.
    CMDB Password	Password required to log on to the AR System server
    UDDI Host	Host name of the UDDI registry for BMC Atrium CMDB
    UDDI Port	Port number of the UDDI registry for CMDB. The default is 8080.
    UDDI User	UDDI registry user name. The default is admin.
    UDDI Password	Password for the specified UDDI user name. The default is admin.

    Note

    The UDDI parameters are optional and used only for enabling the cross-launch to other BMC products such as Atrium AE and BMC Atrium Service Context.

    If you integrate with BMC Atrium CMDB in the AR Server Group, you must manually configure the pserver.conf file. Edit the ARSGroupMembers in the pserver.conf file and set to all AR Servers of the group that have reconciliation function enabled. See also Configuring the Publishing Server to integrate with an AR Server group.

15. If you have selected BMC Server Automation - Enable and configure under Integration Configuration Tasks in the Configuration task selection page, on the Connecting to BMC Server Automation page, provide the following details, and click Next. These inputs will be used for both cross-launch and BMC Server Automation integration.

    Field	Description
    User	User name for the BMC Server Automation server
    Password	Password for the BMC Server Automation server
    Role	Role that is defined to grant permissions to the BMC Server Automation user. The default is BLAdmins.
    Using UDDI Server	By default, the Using UDDI Server check box is selected. If you have provided the UDDI details on the Integrating with CMDB page, the UDDI details are automatically populated. If you do not use the UDDI server, clear Using UDDI Server.
    UDDI Host	Host name of the UDDI registry
    UDDI Port	Port number of the UDDI registry. The default is 8080.
    UDDI User	UDDI registry user name. The default is admin.
    UDDI Password	Password for the specified UDDI user name. The default is admin.
    Application server	BMC Server Automation application server name. The field is applicable only when you have cleared Using UDDI Server.
    Web service port	Web service port number required to connect to the BMC Server Automation server. The default web service port number is 9843. The field is applicable only when you have cleared Using UDDI Server.

16. If you have selected Single Sign On (SSO) - Enable and Configure under Integration Configuration Tasks in the Configuration task selection page, on the Atrium SSO Information page, provide the following details, and click Next.

    Note

    The BMC TrueSight Infrastructure Management Server installer prompts for details that are already defined in BMC Atrium SSO. For more information about installing and configuring BMC Atrium SSO, see Configuring Single Sign-On.

    Field	Description
    Atrium SSO Server FQDN	Fully qualified name of the SSO Server
    ProactiveNet Server FQDN	Fully qualified host name of the server where BMC TrueSight Infrastructure Management Server is installed. By default, the host name of the server on which the BMC TrueSight Infrastructure Management Server is installed is displayed.
    Atrium SSO HTTPS Port	BMC Atrium SSO secure port number. The default port number is 8443.
    Searcher ID	Username created in the SSO Server and to which the 'BmcSearchAdmin' group is assigned. It is used to search all user names and groups available in the SSO Server for authentication.
    Searcher Password	Password of the Searcher ID user that you entered in the above field.
    Atrium SSO AmAdmin Password	BMC Atrium SSO Server AmAdmin password that you have entered while installing BMC Atrium SSO.

    Note

    Infrastructure Management Single Sign-On (SSO) integration can also be configured post installation in one of two ways:

    • Using the Post Installation Configuration UI in the Infrastructure Management operator console
    • Using the pw sso commands. 

17. On the Installation Preview page, click Install.

    The Preview page displays the Installation Mode as Standalone in a case of regular installation and High-Availability (Cluster) if you installing in the high availability mode.

    The BMC TrueSight Infrastructure Management Server installation process takes a while to complete. After a successful installation, a command line prompt is displayed with a list of the pw server processes that started running.

18. On the Installation Summary window, select View Logs to open the installation logs, or click Done to complete the installation.

    Note

    If the DNS configurations are not correct in a computer, a warning message, No DNS Entry Found, is displayed. You can either correct the DNS configuration and restart the installation, or if you want to continue with the installation, provide the IP address instead of the host name when you are required to enter the host name.