Configuring Infrastructure Management Integrations using the operator console

You can integrate Infrastructure Management with other BMC products by using a post-installation configuration utility that is accessed from the Infrastructure Management operator console.

The following BMC products can be integrated with Infrastructure Management by using the post-installation configuration utility:

Advantages of using the utility

• Integrate the previously BMC products with Infrastructure Management in a common interface by editing the required parameters for each configuration.
• Launch the integration interface from the Infrastructure Management operator console and configure all integrations. There is no need to log on to the BMC TrueSight Infrastructure Management Server to enable integrations.
• Save time during the installation process by performing the integrations after the installation.
• Save time during server deployments by performing the integrations after the deployments.
• Make changes to IP addresses and other configuration parameters previously set by launching the integration interface and modifying the required fields.
• Immediately test the integration for BMC Remedy Service Desk.

Limitations of the utility

• After an integration is enabled, you cannot disable it through the interface. Active and inactive modes are available only for SSO and LDAP integrations.
• Testing functionality is available only for BMC Remedy Service Desk. All other integrations validate the data and do no require testing.

Configuring Infrastructure Management integrations

1. In the operator console, select Options > Administration.

2. Under Integrations with other BMC Products, click Edit.
   
   The Configure Infrastructure Management Integrations dialog box displays the available integrations, and their relevant fields values. By default, all integrations are marked for configuration and their configuration fields appear on the screen. If the text fields are populated with values, it means that the integration is enabled. Empty text fields indicate that the integration is not configured.
   
   You can hide integrations that are not relevant to your installation by clearing the check boxes next to the integration name.

   Note

   When you select or clear one or more integrations, other integrations might be automatically selected or cleared due to shared dependencies.

   In an upgrade scenario, details of the integrations already exist in the database. However, no data validation occurs during an upgrade. To initiate validation, modify the data in the configuration fields. All the fields that are available during installation are also available in the integration screen.

3. Scroll down and enter the configuration values for the integrations.

4. Click Apply.
   The system tries to integrate with all the applications for which you have modified the configuration values in one batch. The integration process might take several minutes before completing.

   Verify the success or failure for each integration in the results window that is displayed.

BMC AR Server/CMDB

BMC Server Automation

You can verify whether the BMC BladeLogic integration is successful by performing the steps listed in the Verifying the BMC Server Automation integration section.

Configuring integration with BMC Atrium Service Context is not included in the utility. For configuring BMC Atrium Service Context, see Integrating BMC Atrium Service Context with Infrastructure Management and Enabling cross-launch to BMC Atrium Service Context.

Verifying the BMC Server Automation integration

1. In the command line interface, run the pw blade get_setup command. The setup details are displayed, reflecting what you entered in the Configure Infrastructure Management Integrations dialog box.
2. Run the pw blade test command to test the BMC Server Automation integration.

3. Return to the Configure Infrastructure Management Integrations dialog box and verify whether the configuration details for BMC Server Automation are still available, which indicates that the integration is active.

You must run the BMC Server Automation auto provisioning packages separately. They are not included in the integration.

BMC Remedy Service Desk

Integration for BMC Remedy Service Desk required you to enable an event management policy that propagates events to BMC Remedy Service Desk. Perform the following steps to enable an event management policy in Infrastructure Management:

1. Log on to administrator console.
2. In the Administration tab, click Event Management Policies on the left, and navigate to pncell_<server_name> > By Selector > IBRSD > All Critical Events. Policy details appear on the right.
3. From the Edit menu, select Edit Policy.
4. In the Propagation Policy Details tab on the right, select Enabled.
   
   
   
   
5. Restart the IBRSD/BMC AR Server service from services.msc that resides on the AR system.

6. Click Test to test the integration for BMC Remedy Service Desk. A result window appears, indicating the integration status.

   Note

   Start Remedy Service Desk Service Status — Even when the status shows SUCCESS, verify in the services file that the BMC Remedy Service Desk Service is actually running.
   Stop Remedy Service Desk Service Status — If the service is already stopped, the status will show failure. In this case, failure is not a concern.
   Verify that the CMDB configurations were implemented using the validate_atrium_cmdb CLI command.

BMC Atrium Single Sign-On

Verifying a successful Single Sign-On integration

1. Launch the Infrastructure Management operator console. The BMC Atrium SSO login screen is displayed, showing that single sign-on has been activated.

2. Log on using your user name and password.

The operator console opens immediately, and no further authentication is required until logging out.

LDAP

BMC TrueSight IT Data Analytics

You can see the list of host names and port numbers of the IT Data Analytics servers integrated with that Infrastructure Management Performance Management servers.