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Uninstalling BMC Digital Workplace and Smart IT

The following procedure describes how to uninstall the file system for Remedy with Smart IT (Smart IT) and BMC Digital Workplace.


The uninstaller does not uninstall the Smart IT-BMC Digital Workplace database; it removes only the system files. BMC Digital Workplace and Smart IT data (including BMC Remedy Action Request System integration) and structures remain intact.

To uninstall Smart IT and BMC Digital Workplace

  1. Uninstall the application: 
    • (Windows) Go to the UninstallBMCSmartIT folder (such as C:\Program Files\BMC Software\Smart_IT_MyIT\UninstallBMCSmartIT), and run the uninstall file.
      Alternatively, From the Windows Control Panel, select Add or Remove Programs > BMC Remedy with Smart IT <version> & BMC MyIT <version> Install and click Remove.
    • (Linux) Perform the following steps:
      1. Go to the UninstallBMCSmartIT folder (such as /data1/bmc/Smart_IT_MyIT/UninstallBMCMyIT), and run the uninstall file. 
      2. If you are running MongoDB on a separate server or have several servers for a replica set, stop the MongoDB service if it is running because uninstalling Smart IT and BMC Digital Workplace in a Linux environment does not stop services related to BMC Digital Workplace and Smart IT.
  2. On the BMC Remedy ITSM server, log on to BMC Remedy Developer Studio, and delete the following:
      • MyIT and MyIT Administration forms (all forms prefixed with MyIT)
      • CAI:Events2, if any
      • MyIT workflows containing the word "social"
        You might have to switch to Base Development mode to delete the files. For more information, see new  Deleting forms  and  Changing the development mode  in the BMC Remedy AR System documentation

    Deleting BMC Digital Workplace forms from Developer Studio

  3. Go to each AR Server and remove references to the MyIT plugin from the ar.cfg and the pluginsvr_conf.xml file.
  4. Delete the SocialEventManager from the pluginsvr/fnd directory on each AR Server.
  5. Delete SmartIT and UX patch entries from the SHARE:Application_Properties. 
  6. As an administrator, log in to the BMC Remedy Mid-Tier for the BMC Remedy ITSM server and delete the following:
    1. Open the Roles form; in the Application Name field, search with %MyIT%, and delete the following roles:
      • MyIT Administrator
      • MyIT
      • Unrestricted Access
    2. Open the Group form; in the Group Name field, search with %MyIT%, and delete the following groups:
      • MyIT Admin
      • MyIT Super Admin
    3. Open the Report form; in the Report Name field, search for the new_field_z1d_action_wo1 report and delete the record.
  7. From Oracle or Microsoft SQL, drop the Smart IT database including Openfire chat if you are using it.

    Deleting the Smart IT database in SQL

  8. After deleting Smart IT database from the database server, you must also delete SmartIT_Business and SmartIT_System from the Logins folder.
  9. (If using only Smart IT, this step is not required) If you are using BMC Digital Workplace and a stand-alone MongoDB (not the bundled one), drop the social database that BMC Digital Workplace created from the MongoDB shell, run the dropdatabase command.
    For more information about the MongoDB shell and command, see the following MongoDB documentation: 

  10. Verify that the following services have been stopped and removed:
      •  SmartIT/MyIT Application  
      • MongoDB
      • MyITSocialService
      • openfire(only if Smart IT chat feature is installed)
  11. Verify that the Smart_IT_MyIT directory has been removed. If not, delete it manually. 
  12. Restart the AR Server.
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  1. Paul Horncastle

    Three comments as follows: 1. If you delete all workflow that has "social" in it you end up deleting 5 workflow objects on the landing console that shouldn't be deleted. Could these objects be explicitly named? 2. There is no mention of the UX patch that is a mandatory install prior to installing SmartIT.
    3. What is the name of the MyIT plugin as there is no plugin that has "MyIT" in its name

    Aug 13, 2018 04:46
    1. Paul Horncastle

      The "social" workflow that shouldn't be deleted being ?: A/LGuide SHR:LHP:CheckSocialCollab A/LGuide SHR:LHP:EventHandler_SocialCollab A/L SHR:LHP:EventHandler_CheckSocialCollab A/L SHR:LHP:CHP:CheckSocialCollab A/L SHR:LHP:EventHandler_CallSocialCollab

      Aug 13, 2018 04:53
    1. Paul Horncastle

      Is the Plugin called SOCIALEVENTMANAGER?

      Aug 13, 2018 05:08
      1. Olga Kutetska

        We are sorry for not getting back with the reply.

        Yes, the plugin name is SocialEventManager.

        Jan 02, 2019 10:29
  2. Paul Horncastle

    I also see entries in SHARE:Application_Properties for both the UX patch and SmartIT applications. Should these records also be removed?

    Aug 13, 2018 07:12
    1. Olga Kutetska

      Yes, these records should be removed as well.

      Jan 02, 2019 10:30
  3. Tashfeen Mahmud

    Hi Paul, thank you very much for your feedback. We will investigate and update the content accordingly.

    Aug 13, 2018 12:01
  4. Mark Wychowski

    How long does it take to investigate?? I just started following these so called instructions only to find these notes regarding the lack of details as to what to and not to delete. These comments were made over 2 months ago. Why haven't the instructions been updated?

    Nov 20, 2018 07:00
    1. Olga Kutetska

      Hello, Mark!

      We are sorry for the late reply. I have answered to the last couple of questions. The instruction  has already been updated internally, and the update is going to be published by the end of the week.

      Jan 02, 2019 10:36