Self-service requests as another user
If a self-service user is an approved delegate of another user, the self-service user may request services as that other user. This feature requires the setup of on-behalf-of entitlement rules in Service Request Management, even if SRM is not involved in the service provisioning and fulfillment process.
Setting up service requests through BMC Service Request Management
Setting up sections in the Catalog
Creating on-behalf-of definition rules in the BMC Service Request Management documentation
Request services as another user
The self-service user can change the Requested for user at the time of the request. A user can search for services that the user is entitled to view, and request them on behalf of another user who might not be entitled to view them. For instance, a team lead with enhanced entitlement permissions can request specific products or services for team members.
The following illustration shows how a user can change the requested for user at the time of the request:
To set up on-behalf-of definition rules
See Creating on-behalf-of definition rules in the Service Request Management 9.1 online documentation. To allow self-service users to place a request on behalf of any user, you can set obo.enabled.for.all to true, as described in List of providers.
Comments
Log in or register to comment.