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Preparing for installation of BMC Digital Workplace and Smart IT

Complete the following tasks: 

TaskActionAdditional information
1BMC Digital Workplace and Smart IT installation worksheetsBefore you start installing the products, you must gather information about the parameters that the installer requires for each product. The planning spreadsheet provided in this section helps you gather these parameter values. To avoid installation errors, refer to this spreadsheet when you run the installation.
2Downloading the BMC Digital Workplace and Smart IT installation filesThis topic explains how to obtain the files that you need for installation from the BMC Electronic Product Distribution (EPD) site.
3Install 64-bit Java Runtime Environment (JRE) 8.Install on all the servers where you will install BMC Digital Workplace and Remedy with Smart IT (Smart IT). Set the Java Home path.
4 Precreating the database

If you have database access restrictions and cannot allow the BMC Digital Workplace and Smart IT installer to create a database, a DBA can create a pre-existing database.

5Deploying MongoDB as a replica set

MongoDB is the social database for BMC Digital Workplace and Smart IT. How you deploy MongoDB might depend on your environment:

  • For production environments, install MongoDB on a replica set cluster.
  • For test or development environments, you might install MongoDB on a single server.
  • For proof of concept (POC), you might skip this step and instead let the BMC Digital Workplace and Smart IT installer install the bundled MongoDB.

Apply patch 1 for BMC Remedy AR System 9.1.04

This patch enables cognitive service management and offers the capabilities to migrate Remedy with Smart IT 2.0 definitions from the development environment to production environment.
7(Linux) Requirements for a non-root user to run the installerIf a non-root user will run the installer in a Linux environment, a system administrator must set the needed permissions.
8Installing the User Experience patchBefore you install BMC Digital Workplace or Smart IT, you must install the User Experience patch on your BMC Remedy ITSM server. This patch enables BMC Remedy ITSM to work with BMC Digital Workplace and Smart IT. Without this patch, timelines, email notifications, and social features will not work in either BMC Digital Workplace or Smart IT. For Smart IT, this patch enables viewing incidents, requests, approvals, and so on in the timeline and activity feed.
9(Linux) Installing the package to launch the UI installer (on Linux)On a Linux environment, to invoke the UI installer for installing BMC Digital Workplace and Smart IT, you must download a package containing Xorg libraries.
10(Optional) Deploying Openfire chat cluster in Smart ITOpenfire chat is used only by Smart IT. If your organization uses the Chat feature extensively, you can run Chat (Openfire) on a remote server to improve performance.


Where to go from here

Performing the Smart IT and BMC Digital Workplace installation

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