Creating and managing the service catalog
Starting with the 21.3.02 patch, BMC announces changes related to the availability of BMC Service Request Management that might affect your use of BMC Helix Digital Workplace.
For more information, see Deprecated and discontinued features.
As an administrator for BMC Helix Digital Workplace or BMC Helix Digital Workplace Catalog, you can populate the service catalog for your organization and configure the application to best suit your needs.
The following table describes the tasks that you can perform to populate the service catalog:
Create groups based on different criteria, and add services and articles to these groups. You can populate the Catalog from various sources.
|Admin||.Setting up sections in the Catalog v21.05|
Study an example of replacing the Request Entry Console in BMC Service Request Management with the BMC Helix Digital Workplace console.
|Admin||.Configuration example of replacing the Request Entry Console in BMC Service Request Management v21.3|
Display items such as services and knowledge articles from BMC Service Request Management in BMC Helix Digital Workplace.
|Admin||Service requests from BMC Service Request Management|
|Create an enhanced service catalog by passing information from a service request to an external system.||Catalog||Connecting your catalog to external systems|
Review the process of creating an enhanced catalog in BMC Helix Digital Workplace Catalog and publishing them to BMC Helix Digital Workplace.
|Catalog||Enhanced service catalog process overview|
Create enhanced catalog items in BMC Helix Digital Workplace:
|Catalog||Building enhanced service catalogs|
|Configure virtual marketplaces to entitle enhanced catalog items to end users.||Catalog||Entitling end users to services, bundles, and banners|
Create promotional banners in BMC Helix Digital Workplace Catalog and configure them to be displayed in BMC Helix Digital Workplace.
|Catalog||.Creating promotional banners v21.02|
Check the status of enhanced service requests in the BMC Helix Digital Workplace Catalog console.
|Catalog||Reviewing the status of service requests|
|Create satisfaction surveys to provide feedback for completed IT requests from BMC Service Request Management and HR requests from BMC HR Case Management.|
|Setting up surveys|
|Review the tutorials to create example service bundles.|
|Tutorials - creating service bundles|
|Find common questions on catalog workflows and links to the best resource for each.|