Creating and managing the service catalog
As an administrator for BMC Helix Digital Workplace or BMC Helix Digital Workplace Catalog, you can populate the service catalog for your organization and configure the application to best suit your needs.
The following table describes the tasks that you can perform to populate the service catalog:
Action | Console used | Reference |
|---|---|---|
Create groups based on different criteria, and add services and articles to these groups. You can populate the Catalog from various sources. | Admin | |
Study an example of replacing the Request Entry Console in BMC Service Request Management with the BMC Helix Digital Workplace console. | Admin | |
Display items such as services and knowledge articles from BMC Service Request Management in BMC Helix Digital Workplace. | Admin | |
Create an enhanced service catalog by passing information from a service request to an external system. | Catalog | |
Review the process of creating an enhanced catalog in BMC Helix Digital Workplace Catalog and publishing them to BMC Helix Digital Workplace. | Catalog | |
Create enhanced catalog items in BMC Helix Digital Workplace:
| Catalog | |
Configure virtual marketplaces to entitle enhanced catalog items to end users. | Catalog | |
Create promotional banners in BMC Helix Digital Workplace Catalog and configure them to be displayed in BMC Helix Digital Workplace. | Catalog | |
Check the status of enhanced service requests in the BMC Helix Digital Workplace Catalog console. | Catalog | |
Create satisfaction surveys to provide feedback for completed IT requests from BMC Service Request Management and HR requests from BMC HR Case Management. | Admin Catalog | |
Review the tutorials to create example service bundles. | Catalog |
Required licensing
SaaS subscribers who use BMC Helix ITSM or BMC-Helix-Virtual-Agent-Basic-service are entitled to this feature.