This documentation supports the 21.05 version of BMC Helix ITSM: Change Management. To view an earlier version, select the version from the product version menu.

Orientation

BMC Helix ITSM: Change Management enables you to create and manage change requests. The goal of BMC Helix ITSM: Change Management is having a well-defined change control process.training stuff


Related topics

BMC Helix ITSM Open link

BMC Helix ITSM: Service Desk Open link

BMC BMC Helix ITSM: Asset Management Open link

BMC Helix ITSM: Knowledge Management Open link

BMC Helix ITSM: Smart IT Open link


Product roles

The following functional roles are part of the Change Management application:

  • Infrastructure Change Approver
  • Infrastructure Change Coordinator
  • Infrastructure Change Manager

The following user roles are part of Change Management IT Support:

  • Change Coordinator
  • Change Manager
  • Task Implementer

For more information, see Roles and permissions in Change Management.


Product features

For more information, see:


Product documentation

Use these links to quickly find information that will help you get started working with BMC Helix ITSM: Change Management. The links are organized by broad user types:

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