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This documentation supports the 20.02 version of Remedy Deployment.
To view an earlier version, select the version from the Product version menu.

BMC

Remedy Deployment 20.02

All versions
Install a fresh deployment of the Remedy platform and applications, including Action Request System, Remedy IT Service Management, BMC CMDB, Remedy Single Sign-On, and other components. Or upgrade from Remedy version 7.6.04 to version 20.02. Learn more in Getting started.


Release notes and notices
updated 16 Aug

Learn what’s new or changed for installation and deployment of BMC Remedy ITSM 20.02.00, 20.02.01, 20.02.02, 20.02.03, and 20.02.04, including new features, urgent issues, documentation updates, and fixes or patches. 

Note

This section only includes information about changes since the most recent release for deployment of BMC Remedy IT Service Management (ITSM) Suite. If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 7.6.04, review the release notes for versions 8.0, 8.1 Open link , 9.0 Open link , 9.1 Open link , 18.05 Open link , 18.08 Open link , 19.02 Open link , and 19.08 Open link

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To stay informed of changes to this space, place a watch on this page.

The release notes in this documentation are specific to install and upgrade. For complete release notes, refer to the product documentation of the respective component.

Related topics

Known and corrected issues

BMC Atrium Core Release notes and notices Open link

Remedy AR System Release notes and notices Open link

Remedy Single Sign-On release notes and notices Open link

Remedy IT Service Management Suite Release notes and notices Open link

BMC Service Request Management Release notes and notices Open link

BMC Service Level Management Release notes and notices Open link

Remedy Smart Reporting Release notes and notices Open link

DateTitleSummary
January 13, 2023Patch 4 for version 20.02

This patch consolidates all the hotfixes delivered for Remedy version 20.02.02 and later into a single patch. This patch also includes fixes for defects covering Remedy version 20.02.02 issues.

October 23, 2022Patch 3 for version 20.02

This patch consolidates all the hotfixes delivered for Remedy version 20.02 and later into a single patch. This patch also includes fixes for defects covering Remedy version 20.02 issues.

October 06, 2020Patch 2 for version 20.02

This patch consolidates all the patches and hotfixes delivered for Remedy version 20.02 and later into a single patch. This patch also includes fixes for defects covering Remedy version 20.02 issues. Patch 02 contains the updates delivered in Patch 01 for version 20.02, including Adobe Flash replacement capabilities.

Additionally, this patch contains a list of objects modified or added in the Remedy platform components.

Important

Before you install the 20.02.02 patch, ensure that Remedy platform components are upgraded to version 20.02.

Because this patch includes the updates delivered in Patch 01 for version 20.02, you can directly upgrade to Patch 02 from version 20.02.

August 28, 2020Patch 1 for version 20.02

Important

Patch 2 for version 20.02 is available. You must directly upgrade from version 20.02 to Patch 02 (20.02.02) of Remedy IT Service Management Suite.

This patch consolidates all the hotfixes delivered for Remedy version 20.02 and later into a single patch. This patch also includes fixes for defects covering Remedy version 20.02 issues.

Additionally, this patch contains a list of objects modified or added in the Remedy platform components.

February 21, 202020.02 enhancements

Enhancements available in this release:

  • Remedy ITSM supported operating system updates
  • Additional configuration checks
  • Removal of bundled Tomcat from the Remedy ITSM Suite installers

Tip

Ready-made PDFs are available on the PDFs page. You can also create a custom PDF.

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what you want to export:
    • Only this page to export the current page
    • This page and its children to export a set of pages
    For example, selecting This page and its children from the home page exports the entire space to PDF.


Planning

 

Remedy installation or upgrade planning, deployment information, and performance tuning.

Preparing

 

Pre-installation and pre-upgrade tasks.

Installing

 

(On-premises only) Install the Remedy AR System platform or ITSM applications and perform initial system configuration, migration of data, and deployment of shared services.

Upgrading

 

(On-premises only) Upgrade the Remedy AR System platform or ITSM applications and migrate data based on the latest system requirements and software.

Troubleshooting

 

Resolve common issues or errors, review logs, or contact Support.


PDFs

or register to view the contents of this page.

FAQs and additional resources

The following list provides links to the individual product documentation, where FAQs and other links to important information outside the are available 

  • FAQs and additional resources Open link  in the BMC Remedy Action Request System documentation 
  • FAQs and additional resources Open link  in the BMC Atrium Core documentation
  • FAQs and additional resources Open link in the BMC Remedy IT Service Management Suite documentation
  • FAQs and additional resources Open link  in the BMC Service Request Management documentation
  • Additional resources Open link  in the BMC Service Level Management documentation

Related documentation 

BMC Remedy Single Sign-On online documentation Open link

BMC Remedy AR System online documentation Open link

BMC Atrium Core online documentation Open link

BMC Remedy IT Service Management Suite online documentation Open link

BMC Service Request Management online documentation Open link

BMC Service Level Management online documentation Open link

 
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Last modified by Himanshu Raul on Apr 28, 2022
applications deployment planning installation upgrade home preparing platform version_19_02 remedy deploy upgrading install itsm it_service_management ddm ar_system migration migrator 2002 remedy_itsm

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