Installing

Review the compatibility matrix, and the software and hardware requirements for installing.

Note: To access the product compatibility information on the Customer Support website, you must have a Support logon.

When viewing the latest version of a product on the Electronic Product Download (EPD) site, you see only the components (including licensed add-ons) that are covered under the licenses associated with your Support ID or EPD profile. Ensure that you download the latest service pack and patch.

To save time between accessing EPD and running the installers, download all the required installers depending on your license entitlements and installation environment. For example, if you have licenses for the entire BMC Remedy ITSM suite, download all the BMC Remedy product installers from EPD to the machines on which you want to install various products and features.

Only the AR System server licenses require keys. Depending on the components that you use, you might need several licenses to activate an application.

Note: You must activate the licenses before installing the applications.

Before you start installing the products, you must gather information about the required parameters for which the installer prompts for each product. The planning spreadsheet provided in this section helps you to gather these parameter values. To avoid installation errors, refer to this spreadsheet when you run the installation.

Before you install, prepare your database as described in the topics.

Also review the recommendation to avoid a decline in AR System server performance.

To use the following encryption products, you must install them on both the server and its clients:

• BMC Remedy Encryption Performance Security 9.0 (Performance Security)
• BMC Remedy Encryption Premium Security 9.0 (Premium Security)

Clients include BMC Remedy, third-party, and user-developed applications that use the BMC Remedy application programming interface (API).

You may need to install the offline documentation if you are bound by a firewall or do not have access to the internet.

This topic contains information about the following postinstallation procedures:

• Installing and configuring Flashboards samples
• Running Flashboards after existing a shell

To enable LDAP plug-ins for SSL connections in configured networks after a new installation, you must add an LDAP certificate to the certificate database for SSL communication.

Using the BMC Remedy Configuration Check utility, perform general configuration checks on your system before you install any components in the BMC Remedy ITSM Suite environment.

Perform checks for all components you want to install before you proceed to the next stage.

Note: You can run the utility only after you install BMC Remedy AR System.

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Use the BMC Remedy Single Sign-On installer.

Recommendation: Do not install any other applications on the computer on which you have installed the BMC Remedy Single Sign-On.

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Use the BMC Remedy AR System installer.

Recommendation: Do not install any other applications on the computer on which you have installed the BMC Remedy Mid Tier.

To verify that the mid tier is working, access the following URL:
http://<yourWebServer>:<optionalPortNumber>/arsys/shared/config/config.jsp 

You must install BMC Remedy Smart Reporting on a separate computer for better performance.

To understand different deployment approaches, see 2020-03-03_00-06-02_Remedy Smart Reporting deployment.

You must use the BMC Remedy AR System installer to install BMC Remedy Smart Reporting.

Note: You must onboard BMC Remedy Smart Reporting only after BMC Remedy ITSM, BMC Service Request Management and BMC Service Level Management installation.

When you start the installer, you can choose one or more features to install at the same time. Because certain applications depend on a specific set of features, you must run the installer multiple times to install all of the features in the solution.

For more information about the BMC CMDB components and where to install them, see BMC CMDB deployment.

Ensure that you install BMC Atrium Core Web Services and BMC Atrium Core Web Registry on the same computer.

 Installs BMC Service Desk (includes BMC Incident Management and BMC Problem Management), BMC Asset Management, BMC Change Management, and BMC Knowledge Management.You can use the BMC Remedy ITSM Suite installer to perform the installation by using any of the following options:

• GUI for installing the complete suite in one go
• Command line utility to install the suite in phases
• Command line utility to install in silent mode

Important:

Before you apply the latest deployment packages, ensure that the 18.05 version of the applications are installed on all servers in the server group

You can use the Health Check tab that is part of the BMC Remedy AR System Maintenance Tool to run a postinstallation health check on your files. The health check validates whether or not your system is in a healthy state and reports on any parts of the product that are not working. 

Note: The installation procedure also runs the post-installation checks automatically on the selected components during installation and displays the status on the Installation Summary screen.

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The BMC Service Level Management installer enables you to deploy the BMC Service Level Management Collector in your IT environment. To use performance or SIM-based service targets, you must install the Collector.

You can use the Health Check tab that is part of the BMC Remedy AR System Maintenance Tool to run a post-installation health check on your files. The health check validates whether or not your system is in a healthy state and reports on any parts of the product that are broken. 

Note: The installation procedure also runs post-installation checks automatically on the selected components during installation and displays the status on the Installation Summary screen.

To perform the secondary server installations, repeat the steps described in stages 1 through 11.