Learn what’s new or changed for BMC Helix Chatbot 20.08, including new features, urgent issues, documentation updates, and fixes or patches.
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icon on the top of this page.The following updates have been added since the release of the product:
Date | Summary | Reference |
---|---|---|
March 6, 2023 | Issues that were corrected by this patch and issues that remain open | 20.08 patches |
September 2, 2022 | Enable Microsoft Teams in a chatbot application by using Developer Portal. | 20.08 patches |
June 13, 2022 | Issues that were corrected by this patch and issues that remain open | 20.08 patches |
January 7, 20221 | Issues that were corrected by this patch and issues that remain open | 20.08 patches |
September 16, 2021 | 20.08 patches | |
August 23, 2021 | Issues that were corrected by this patch and issues that remain open | 20.08 patches |
July 28, 2021 | Issues that were corrected by this patch and issues that remain open | 20.08 patches |
December 16, 2020 | This update includes defect fixes and the following enhancement:
| 20.08 patches |
September 23, 2020 | BMC Helix Chatbot includes the following enhancements:
| 20.08 enhancements |
February 21, 2020 | BMC Helix Chatbot includes the following enhancements:
| 20.02 |
November 22, 2019 | BMC Helix Chatbot includes the following enhancements:
| 19.11 |
October 10, 2019 | This update includes defect fixes. | Patch 01 for 19.08 |
August 22, 2019 | BMC Helix Chatbot includes the following enhancements:
| 19.08 |
May 31, 2019 | BMC Helix Chatbot includes the following enhancements:
| 19.05 |
February 21, 2019 | BMC Helix Chatbot includes the following enhancements:
| 19.02 |
November 30, 2018 | BMC Helix Chatbot includes the following enhancements:
| 18.11 |
October 18, 2018 | BMC Helix Chatbot includes the following enhancement:
| Patch 01 for 18.08 |
September 14, 2018 | BMC Helix Chatbot includes the following features:
| 18.08 |
July 29, 2018 | This release includes fixes for known issues. | 18.05: Update 01 |
June 6, 2018 | BMC Helix Chatbot includes the following features:
| 18.05 |
March 30, 2018 | BMC Helix Chatbot includes the following feature:
| 18.02: Update 01 |
February 28, 2018 | BMC Helix Chatbot includes the following features:
| 18.02 |
1 There are no patches with version numbers 20.08.02, 20.08.03, 20.08.06, 20.08.07, 20.08.08, 20.0810, and 20.0811.
| Submitting service requests and providing feedback through chatbot interaction Users can submit service requests from chatbot conversations. Using live chat to escalate issues to support agents Users can use live chats to escalate their requests to support agents. |
Administrators can configure BMC Helix Chatbot to work with BMC Helix Business Workflows and BMC Helix Digital Workplace Advanced. |
Videos
The following list displays the topics that contain videos that supplement or replace the text-based documentation:
Frequently asked questions
This section provides answers to frequently asked questions about BMC Helix Chatbot.
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